Seasonal Commission Sales - Shoes - Fashion Island

Nordstrom•Newport Beach, CA

2d•Onsite

About The Position

Nordstrom is hiring for a seasonal commission sales role in Shoes at Fashion Island. The position focuses on delivering personalized customer service, sharing footwear product and fit expertise, building customer relationships, and achieving sales goals. Sales employees help customers find suitable footwear by understanding preferences, presenting selections, and assisting with fit, buckling, and lacing. They work with fit specialists and the department stockroom to support customer needs. The role requires a flexible schedule based on business needs, including evenings, weekends, and peak periods. Hours vary by week, and the employee may occasionally support other departments. Applications are accepted on an ongoing basis.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to meet the physical requirements, including continuous movement for 6–8 hours per shift; frequent bending, twisting, squatting, flexing, reaching, and hand use; handling bulky or awkward items; and regularly lifting up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

Deliver Nordstrom's 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest, confident style and fit feedback to build customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in the bi-annual inventory count.
Maintain current product and trend knowledge to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help keep the department productive.
Build lasting customer relationships through the 2-2-2 follow-up method, Nordy Club enrollment, and use of the Personal Book.
Assist customers with footwear selection and fit, including buckling and lacing.
Work varied hours, including evenings, weekends, holidays, and event shifts, and occasionally support other departments.