Seasonal Commission Sales - Shoes - Fashion Island

Nordstrom•Newport Beach, CA

About The Position

Nordstrom is hiring a seasonal commission sales employee in Shoes at Fashion Island. The role centers on providing personalized customer service, sharing product and style expertise, building customer relationships, and meeting personal sales goals. Employees help customers find suitable footwear and may assist with fit, buckling, and lacing, supported by fit specialists and a stockroom designed for a fast-moving department. The position follows Nordstrom’s 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up. Sales employees build a personal customer base using in-store interactions, outreach, digital tools, the 2-2-2 follow-up method, Nordy Club enrollment, and Personal Book. They also help keep the department customer-ready and contribute to a productive, positive team environment. Hours vary by week according to business needs. The role requires schedule flexibility, including evenings, weekends, holidays, events, and peak periods, and may occasionally involve supporting other departments. The stated pay rate is $18.80 per hour; commission for apparel, shoes, and accessories typically ranges from 3% to 14.5%. The position may be eligible for performance-based incentives or bonuses. Nordstrom offers benefits that may include medical, vision, dental, retirement, paid time away, life and disability insurance, merchandise discounts, and EAP resources; eligibility requirements may apply.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching overhead to lift them.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard in every customer interaction.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest, confident style and fit feedback to earn customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, and merchandise recovery.
Participate in the bi-annual inventory count.
Stay current on product knowledge and trends and serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help the department stay productive.
Follow up with customers using the 2-2-2 Method, Nordy Club enrollment, and Personal Book.
Work a flexible schedule based on business needs, including evenings, weekends, and peak periods.
Occasionally support other departments as needed.
Help customers find footwear by presenting curated selections and assisting with fit, buckling, and lacing.