Seasonal and Regular Commission Sales - Twelve Oaks Mall

Nordstrom•Novi, MI

8d•Onsite

About The Position

Nordstrom is hiring seasonal and regular commission sales employees at Twelve Oaks Mall. This professional sales role focuses on delivering excellent customer service, building customer relationships, meeting sales goals, and creating an experience that encourages customers to return. Employees provide product and styling expertise in departments including Women's Apparel, Shoes, Men's Apparel, Kids Apparel & Shoes, and Jewelry, Handbags, Accessories & Luggage. The position offers commission-based earning potential in addition to the stated hourly pay range. Sales employees help customers select apparel, footwear, jewelry, accessories, luggage, and other products suited to their style and needs. They build lasting customer relationships through in-store interactions, outreach, follow-up, Nordy Club enrollment, and use of the Personal Book customer-tracking tool. The role also involves maintaining a customer-ready department, keeping current with product knowledge and trends, and supporting coworkers and department productivity. Schedules vary according to business needs and may include evenings, weekends, holidays, peak periods, and occasional support in other departments. The role requires continuous movement for 6–8 hours per shift and handling merchandise, including lifting items weighing up to 10 pounds regularly and up to 25 pounds occasionally.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting items above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally lift items weighing up to 25 pounds.

Responsibilities

Deliver Nordstrom's 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest, confident style and fit feedback to build trust and customer loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready by stocking, re-merchandising, completing price markdowns, recovering merchandise, and participating in bi-annual inventory counts.
Stay current on product knowledge and trends and serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help keep the department productive.
Follow up with customers using the 2-2-2 Method, Nordy Club enrollment, and Personal Book.
Provide department-specific product guidance, styling suggestions, sizing or fit assistance, and recommendations.
Work a flexible schedule to meet business needs, including evenings, weekends, and peak periods; occasionally support other departments.