Seasonal & Regular Commission Sales - Shoes - Del Amo Fashion Center

Nordstrom•Torrance, CA

6d•Onsite

About The Position

This professional sales role in Nordstrom’s Shoes department focuses on delivering personalized customer service, building customer relationships, and meeting sales goals. The employee helps customers find suitable footwear using product knowledge and fit expertise, supported by fit specialists and a stockroom designed for a fast-moving department. The role involves presenting curated selections, assisting with fit, buckling and lacing, and creating a seamless shopping experience. Employees are expected to provide an experience that encourages customers to return and to contribute to a positive, productive team environment. The schedule varies according to business needs and may include evenings, weekends, holidays, event shifts, peak periods, and occasional support for other departments. The position may be eligible for performance-based incentives or bonuses. Applications are accepted on an ongoing basis.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching above the head to lift them.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest, confident style and fit feedback to build trust and customer loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready by stocking, re-merchandising, marking down prices, recovering merchandise, and participating in the bi-annual inventory count.
Maintain current product and trend knowledge and serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help keep the department productive.
Follow up with customers using the 2-2-2 Method, Nordy Club enrollment, and the Personal Book customer-tracking tool.
Work a flexible schedule based on business needs, including evenings, weekends, holidays, event shifts, and peak periods; occasionally support other departments.