Seasonal & Regular Commission Sales - Shoes - Old Orchard Center

Nordstrom•Skokie, IL

23h

About The Position

At Nordstrom, Commission Sales employees help customers feel good and look their best by providing excellent service, building relationships, and meeting sales goals. This is a professional sales role with earning potential. In Shoes, the employee helps customers find suitable footwear through personalized service and product expertise, supported by fit specialists and a stockroom designed for a fast-moving department. The role includes understanding customer preferences, presenting curated selections, assisting with fit, buckling and lacing, and creating a seamless experience. Sales employees deliver Nordstrom’s 5-Point Selling Standard, build a personal customer base through in-store interactions, outreach, and digital tools, and provide style and fit feedback. They set and pursue personal sales goals, maintain product knowledge, and help keep the department customer-ready. The schedule varies according to business needs and may include evenings, weekends, holidays, events, and occasional support for other departments. This is a seasonal and regular position.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, reach for and lift items above the head, regularly lift up to 10 pounds, and occasionally lift up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Offer honest, confident style and fit feedback to earn customer trust and drive loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in the bi-annual inventory count.
Stay current on product knowledge and trends to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help keep the department productive.
Build lasting customer relationships through the 2-2-2 follow-up method, Nordy Club enrollment, and use of the Personal Book.
Work a flexible schedule to meet business needs, including evenings, weekends, holidays, peak periods, and occasional support for other departments.