Seasonal & Regular Commission Sales - Natick Mall

Nordstrom • Natick, MA

1d • Onsite

About The Position

Nordstrom is hiring seasonal and regular Commission Sales employees for Natick Mall. This professional sales role focuses on delivering excellent customer service, building customer relationships, meeting sales goals, and creating a shopping experience that encourages customers to return. Sales associates may work in Women's Apparel, Shoes, Men's Apparel, Kids Apparel & Shoes, or Jewelry, Handbags, Accessories & Luggage. They provide product knowledge, styling and fit guidance, and personalized recommendations appropriate to customers’ needs and preferences.

The role includes building a personal customer base through in-store interactions, outreach, and digital tools; maintaining a customer-ready department; and collaborating with teammates in a fast-paced retail environment. Hours vary according to business needs and may include evenings, weekends, holidays, events, and occasional support for other departments. The position requires frequent movement and handling merchandise, including lifting items up to 25 pounds on occasion.

Requirements

• Genuine passion for fashion, styling, and customer experience.
• Self-motivated, goal-oriented approach with a track record of hitting targets.
• Strong communication and relationship-building skills with a wide range of customers.
• Team-first mindset and willingness to help teammates and the department succeed.
• Comfort with technology and digital selling tools.
• Ability to prioritize and stay organized in a fast-paced, high-volume environment.
• Flexibility to work varied hours based on business needs.
• Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
• Ability to handle bulky and awkwardly shaped merchandise, including reaching overhead to lift items.
• Ability to regularly lift items up to 10 pounds and occasionally lift items up to 25 pounds.

Responsibilities

• Deliver Nordstrom's 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
• Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
• Offer honest, confident style and fit feedback to build trust and customer loyalty.
• Set and achieve personal sales goals and remain accountable for results.
• Keep the department customer-ready by stocking, re-merchandising, completing price markdowns and merchandise recovery, and participating in bi-annual inventory counts.
• Maintain current product and trend knowledge to serve as a trusted style resource.
• Communicate openly, contribute to a positive team environment, and help the department stay productive.
• Use the 2-2-2 Method, Nordy Club enrollment, and Personal Book to follow up with customers and build lasting relationships.
• Provide department-specific product advice and service, including styling, fit guidance, sizing assistance, and product education.

Benefits

• Medical, vision, dental, retirement, and paid time away.
• Life insurance and disability coverage.
• Merchandise discount and EAP resources.
• Potential eligibility for performance-based incentives or bonuses.
• 401(k), medical, vision, dental, life, and disability insurance options, PTO accruals, and holidays; eligibility requirements may apply.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed