Commission Sales - Natick Mall

Nordstrom•Natick, MA

About The Position

Nordstrom Commission Sales employees provide personalized customer service, fashion and product expertise, and relationship-based selling to help customers find merchandise suited to their needs and style. Depending on the department, work may include apparel, shoes, kids’ merchandise, jewelry, handbags, accessories, luggage, or home products. Employees build a personal customer base through in-store interactions, outreach, and digital tools, and help customers make confident choices through styling and fit guidance, product recommendations, and follow-up. This is a professional sales role with personal sales goals and commission earning potential. The role includes maintaining a customer-ready department through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in bi-annual inventory counts. Employees are expected to stay current on product knowledge and trends, contribute to a positive team environment, and work a flexible schedule that may include evenings, weekends, holidays, and peak periods. Hours vary by week based on business needs, and occasional flexibility to support other departments may be required.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach and a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs, including evenings, weekends, holidays, or event shifts.
Ability to meet the physical requirements, including continuous movement for 6–8 hours per shift; frequent bending, twisting, squatting, flexing, reaching, and hand use; handling bulky or awkward items; regularly lifting up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Offer honest, confident style and fit feedback to build customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, and merchandise recovery, and participate in bi-annual inventory counts.
Maintain current product knowledge and awareness of trends to serve as a trusted style resource.
Contribute to a positive team environment, communicate openly, and help the department stay productive.
Build lasting customer relationships through follow-up, including the 2-2-2 Method, Nordy Club enrollment, and use of the Personal Book.
Provide department-specific product and styling assistance, such as wardrobe building, footwear fitting, sizing guidance, accessories recommendations, or home-product recommendations.