Commission Sales - Active - Shops at Merrick Park

Nordstrom•Coral Gables, FL

4d•Onsite

About The Position

Nordstrom is seeking a commission sales employee for Women's Apparel at Shops at Merrick Park. The role focuses on providing excellent customer service, building relationships, meeting sales goals, and helping customers select clothing for everyday wear and special occasions. The employee offers styling and fit suggestions, recommends alterations and tailoring when appropriate, and follows up with customers about new arrivals that suit their preferences. The position uses Nordstrom's 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up. Employees build a personal customer base through in-store interactions, outreach, and digital tools, including Nordy Club enrollment and the Personal Book customer-tracking tool. Follow-up is guided by the 2-2-2 Method: 2 days, 2 weeks, and 2 months after a purchase. The role also involves keeping the department customer-ready through stocking, re-merchandising, markdowns, merchandise recovery, and participation in bi-annual inventory counts. Schedules vary according to business needs and may include evenings, weekends, holidays, events, and occasional support for other departments. The stated hourly pay range is $15.25 to $15.25; commission varies by merchandise category. The position may be eligible for performance-based incentives or bonuses.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching overhead to lift them.
Ability to regularly lift items weighing up to 10 pounds and occasionally lift items weighing up to 25 pounds.

Responsibilities

Deliver Nordstrom's 5-Point Selling Standard in every customer interaction.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest, confident style and fit feedback to build customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready by stocking, re-merchandising, marking down prices, and recovering merchandise.
Participate in bi-annual inventory counts.
Stay current on product knowledge and trends to serve as a trusted style resource.
Contribute to a positive team environment, communicate openly, and help keep the department productive.
Follow up with customers using the 2-2-2 Method, Nordy Club enrollment, and Personal Book.
Commit to a flexible schedule based on business needs, including evenings, weekends, and peak periods.
Occasionally support other departments as needed.