Commission Sales - Active - Shops at Merrick Park

Nordstrom•Coral Gables, FL

6d•Onsite

About The Position

At Nordstrom, Commission Sales employees contribute to the company’s service culture and reputation by providing excellent customer service, working as a team, and meeting sales goals. This professional sales role offers earning potential and is suited to people who enjoy fashion, building relationships, and creating customer experiences that encourage repeat visits. The central responsibility is helping customers feel good and look their best. In Women's Apparel, the employee helps customers build wardrobes for everyday needs and special occasions. This includes listening to customers, offering styling suggestions, following up about suitable new arrivals, developing knowledge of fit and fashion trends, and recommending alterations or tailoring when appropriate. Hours vary by week according to business needs and may include evenings, weekends, holidays, and event shifts. Occasional flexibility to support other departments may be required. The stated hourly pay range is $15.25–$15.25. Commission for apparel, shoes, and accessories typically ranges from 3% to 14.5%. The role may also be eligible for performance-based incentives or bonuses. Benefits include medical, vision, dental, retirement, paid time away, life insurance, disability insurance, merchandise discounts, and EAP resources; eligibility requirements may apply.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped merchandise, including reaching and lifting items above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Deliver Nordstrom's 5-Point Selling Standard in every customer interaction: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Offer honest, confident style and fit feedback to earn trust and drive customer loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready by stocking, re-merchandising, marking down prices, recovering merchandise, and participating in the bi-annual inventory count.
Stay current on product knowledge and trends to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help keep the department productive.
Build customer relationships through follow-up using the 2-2-2 Method, Nordy Club enrollment, and the Personal Book customer-tracking tool.
Work a flexible schedule to meet business needs, including evenings, weekends, holidays, event shifts, and occasional support of other departments.