Seasonal & Regular Commission Sales - The Mall at Green Hills

Nordstrom•Nashville, TN

13d•Onsite

About The Position

Nordstrom is hiring seasonal and regular commission sales employees for The Mall at Green Hills. This professional sales role focuses on providing excellent customer service, building customer relationships, meeting sales goals, and creating shopping experiences that encourage customers to return. Sales employees may work in departments including Women's Apparel, Shoes, Men's Apparel, Kids Apparel & Shoes, or Jewelry, Handbags, Accessories & Luggage. They provide personalized recommendations and product expertise relevant to their department, such as fashion styling, footwear fit, wardrobe coordination, children's sizing, or accessory features and craftsmanship. Employees deliver Nordstrom's 5-Point Selling Standard, build a personal customer base through in-store and digital outreach, provide style and fit feedback, and maintain accountability for personal sales results. They also keep their department customer-ready, maintain product knowledge, contribute to a productive team environment, and use follow-up practices and customer tools to build lasting relationships. Hours vary by week based on business needs, including evenings, weekends, and holiday or event shifts; occasional support in other departments may be required. This role requires continuous movement and frequent handling of merchandise, including regular lifting up to 10 pounds and occasional lifting up to 25 pounds. The listed pay is $13.60 per hour. Commission for apparel, shoes, and accessories typically ranges from 3% to 14.5%, depending on merchandise sold. The position may be eligible for performance-based incentives or bonuses. Nordstrom offers eligible employees benefits that may include medical, vision, dental, retirement, paid time away, life and disability insurance, merchandise discounts, and EAP resources; eligibility may depend on location, job level, classification, and length of employment.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching for and lifting items above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

Deliver Nordstrom's 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Offer honest, confident style and fit feedback to earn trust and encourage customer loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in bi-annual inventory counts.
Stay current on product knowledge and trends to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help keep the department productive.
Follow up with customers using the 2-2-2 Method, Nordy Club enrollment, and Personal Book.
Provide department-specific product recommendations and assistance, including styling and fit guidance, as applicable.
Work varied hours to meet business needs, including evenings, weekends, and peak periods; occasionally support other departments.