Seasonal and Regular Commission Sales - Ross Park

Nordstrom•Pittsburgh, PA

8d•Onsite

About The Position

Nordstrom is hiring seasonal and regular commission sales employees at Ross Park. This professional sales role focuses on providing excellent customer service, building customer relationships, meeting sales goals, and creating a shopping experience that encourages customers to return. Depending on department, employees provide personalized guidance in apparel, shoes, kids’ apparel and shoes, jewelry, handbags, accessories, or luggage. Responsibilities may include styling, fit and sizing advice, product education, recommendations, follow-up, and helping customers complete purchases. Lingerie employees should refer to the supplemental job description. Employees deliver Nordstrom’s 5-Point Selling Standard—Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up—and build a personal customer base through in-store interactions, outreach, digital tools, Nordy Club enrollment, and the Personal Book. The position also includes sales goal accountability, maintaining product knowledge, and supporting the department’s merchandising and operational needs. Schedules vary according to business needs and may include evenings, weekends, holidays, and event shifts, with occasional flexibility to support other departments. The listed hourly pay is $13.20. Commission for apparel, shoes, and accessories typically ranges from 3% to 14.5%; the posting notes different commission arrangements for certain other sales roles. The position may be eligible for performance-based incentives or bonuses. Benefits may include medical, vision, dental, retirement, paid time away, life and disability insurance, merchandise discounts, and employee assistance resources; eligibility requirements may apply.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach and a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to meet the physical demands of continuous movement for 6–8 hours per shift, frequent bending, twisting, squatting, flexing, reaching, and hand use for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky or awkwardly shaped merchandise, reach for and lift items above the head, regularly lift up to 10 pounds, and occasionally lift up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard in every customer interaction: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Offer honest, confident style and fit feedback to build customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in the bi-annual inventory count.
Stay current on product knowledge and trends and serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help the department stay productive.
Use the 2-2-2 follow-up method, Nordy Club enrollment, and Personal Book to build lasting customer relationships and encourage repeat business.
Provide department-specific customer service, styling, fit or sizing guidance, and product recommendations.
Work a flexible schedule based on business needs, including evenings, weekends, and peak periods; occasionally support other departments.