Commercial Strategy & Operations Specialist

Flatpay Inc.•New York, NY

5d•$75,000 - $110,000

About The Position

Flatpay is seeking a Commercial Strategy & Operations Specialist to partner with the Commercial Director and lead strategic and operational projects across Field Sales and the Marketing Contact Center (MCC). The role addresses growth questions such as market expansion, team structure, and improving conversion of calls and meetings into active merchants. It involves taking projects from analysis through delivery in collaboration with Field Sales and MCC leadership, as well as Operations, Product, Finance, and Recruitment. The position combines rigorous analysis with hands-on work alongside sales teams to turn insights into practical, measurable improvements. Flatpay is a fast-growing fintech company serving small and medium-sized businesses, with more than 2,000 colleagues across Europe and a recent launch in the United States. The company describes its culture as ambitious, fast-moving, collaborative, and focused on customer impact, ownership, open debate, respect, and high standards. The role offers a competitive salary of $75,000–$110,000 and standard US benefits, including health insurance and a 401(k).

Requirements

At least 2 years of full-time experience in fintech, management consulting, venture capital, or a similar analytical, commercial environment.
Strong numerical and analytical skills, including comfort with large datasets and the ability to build robust analyses and check work carefully.
Confidence using Excel and turning findings into clear, compelling presentations.
Ability to structure open-ended problems, break them into component parts, focus on what matters, and communicate conclusions clearly in writing and verbally.
Ability to take ownership, drive projects independently, bring colleagues together, and ensure recommendations become real improvements.
Commercial judgment and curiosity about sales performance, merchant value, and sustainable unit economics, with willingness to work closely with operations.
Confident communication and effective collaboration across functions, with a humble, team-first approach.
Curiosity, eagerness to learn, and readiness to take responsibility.

Nice To Haves

Experience in sales organizations or payments.
Experience with SQL or Power BI.

Responsibilities

Shape expansion strategy and launch plans by assessing new markets, prioritizing territories, and planning recruitment, sales capacity, operational readiness, and sequencing.
Develop scalable sales structures, including territory coverage, capacity models, and ways of working across Field Sales and MCC, aligning meeting generation with sales capacity.
Improve sales enablement through tools, playbooks, onboarding, training, and incentive structures to help sellers and bookers become productive faster.
Optimize the MCC funnel from calls to qualified bookings and the Field Sales funnel from meetings to signed and activated merchants; identify bottlenecks, test solutions, and scale successful approaches.
Analyze commercial KPIs, including call-to-book conversion, meeting-to-sale conversion, productivity, ramp-up, activation, and acquisition payback, and translate findings into priorities and actions.
Improve processes and handoffs across booking, sales, merchant onboarding, and installation; align stakeholders, set milestones, and follow projects through delivery.