Commercial Operations Specialist
About The Position
The Commercial Operations Specialist supports the Sales organization and partners with Customer Order Management, Finance, Customer Success, and Revenue Operations to keep commercial processes, customer data, and sales operations running smoothly. The role combines communication, administrative support, data accuracy, and coordination across teams in a fast-paced environment with recurring tasks and shifting priorities. This is an onsite position at Minitab’s headquarters in State College, Pennsylvania. Candidates must be within commuting distance; remote work is not an option. The position is ineligible for visa sponsorship, and applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future.
Requirements
- At least 3 years of administrative experience; sales support experience is highly desired.
- Bachelor’s degree or equivalent work experience.
- Strong proficiency in written and spoken English.
- Ability to work cross-functionally and manage multiple priorities.
- Interest in supporting sales teams, working collaboratively, and improving operational workflows.
- Must be within commuting distance of State College, Pennsylvania, for this onsite position.
- Must be legally authorized to work in the United States and not require employment visa sponsorship now or in the future.
Nice To Haves
- Sales support experience.
Responsibilities
- Manage and maintain the regional Sales email inbox, providing timely and professional communication with internal teams, customers, and prospects.
- Update and maintain customer account information, including billing, shipping, legal entity, and contact details.
- Resolve email bounce-back issues and support ongoing CRM data quality and cleanup efforts.
- Assist with security questionnaires in collaboration with Customer Success.
- Handle ad-hoc regional tasks and administrative needs.
- Partner with Customer Order Management and Finance to clarify orders, ensure complete documentation, and help process transactions efficiently.
- Support team tracking and reporting, CRM hygiene, QBR preparation, and operational meetings.
- Participate in trainings and team sessions that promote operational consistency and excellence.
- Serve as a first-line resource for process questions from supported sales teams.
- Assist with data cleanup, reporting, and process-improvement projects to strengthen Revenue Operations.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
