Commercial Operations Specialist
About The Position
The Commercial Operations Specialist serves as the operational backbone of Nutramax’s Commercial organization. The role enables Customer Business Managers to focus on strategic customer growth by delivering commercial execution, business analytics, forecasting support, commercialization, pricing administration, and customer operations. Working with Customer Business Managers and cross-functional partners, the specialist coordinates the processes, systems, reporting, and execution that support an efficient and effective Commercial organization. The ideal candidate is organized, analytical, proactive, and customer-focused, and can manage multiple priorities while improving business processes and supporting cross-functional execution. Success is measured by operational excellence, responsiveness, continuous improvement, and increasing organizational capacity through effective execution and collaboration. This position is 100% onsite at Nutramax’s Headquarters in Lancaster, South Carolina, with hours Monday through Friday, 8:30 a.m. to 5:00 p.m. Employment is contingent upon successfully passing a preemployment background check and drug screen, subject to applicable law. Nutramax maintains a zero-tolerance policy for drug use.
Requirements
- Three or more years of relevant experience in Commercial Operations, Sales Operations, Business Analytics, Customer Business Support, Category Management, Customer Service, or related commercial functions.
- Strong analytical skills and advanced proficiency in Microsoft Excel and PowerPoint.
- Experience preparing executive-level reports, dashboards, and presentations.
- Strong organizational, project management, and problem-solving skills.
- Excellent written, verbal, and interpersonal communication skills.
- Ability to manage multiple priorities while maintaining exceptional attention to detail.
- Proven ability to collaborate effectively across multiple business functions.
Nice To Haves
- Experience with syndicated data platforms such as Circana, Nielsen, Stackline, or similar.
- Experience supporting Consumer Packaged Goods, healthcare, pet care, or related industries.
- Experience supporting commercial organizations, national retail customers, or customer business teams.
- Bachelor’s degree or equivalent in Business, Marketing, Finance, Analytics, Supply Chain, or a related discipline.
Responsibilities
- Serve as the operational partner for the Commercial organization, coordinating activities that support Customer Business Managers and assigned customer businesses.
- Manage retailer item setup, new item onboarding, retailer portals, forms, and required customer documentation.
- Coordinate submission and maintenance of approved digital content and product imagery.
- Coordinate commercialization activities for product launches, assortment changes, and customer initiatives.
- Maintain customer calendars, project timelines, action plans, and execution trackers.
- Partner with Customer Service, Supply Chain, Regulatory, Marketing, Pricing, and Operations to resolve operational issues and ensure execution.
- Develop, maintain, and distribute recurring business reports, scorecards, dashboards, and executive reporting.
- Analyze sales performance, distribution, promotional effectiveness, pricing, category trends, and customer KPIs to support commercial decisions.
- Prepare customer presentations, business reviews, line review materials, and executive presentations with Customer Business Managers.
- Maintain and organize syndicated data extracts and reporting from platforms such as Circana, Nielsen, Stackline, Numerator, or similar.
- Improve reporting processes through automation, standardization, and data accuracy.
- Support Customer Business Managers and Demand Planning by consolidating forecast inputs, maintaining forecast files, and coordinating shipment planning.
- Monitor forecast accuracy and identify risks and opportunities.
- Support implementation of approved pricing through customer price lists, pricing documentation, customer communications, and promotional setup.
- Assist with promotional tracking, trade spending administration, customer funding, and financial reporting.
- Maintain commercial systems, databases, and customer business records.
- Build partnerships across Sales, Marketing, Finance, Product Management, Supply Chain, Customer Service, Pricing, and Operations.
- Develop standardized tools, templates, and best practices to improve consistency and scalability across the Commercial organization.
- Identify opportunities to simplify workflows, eliminate inefficiencies, and strengthen commercial execution.
- Support implementation of systems, technologies, and business processes that improve organizational effectiveness.
- Train and support team members on commercial systems, reporting tools, and operational processes.
- Communicate effectively across departments and foster a collaborative, customer-focused culture.
- Perform other assigned duties as required.
- Maintain regular attendance.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
