Commercial Operations Specialist

Minitab•State College, PA

1d•Onsite

About The Position

The Commercial Operations Specialist supports Minitab’s Sales, Customer Order Management, Finance, and Revenue Operations teams. The role helps keep sales operations running smoothly through accurate customer and CRM data, timely communication, transaction support, reporting, and process-improvement work. The successful candidate is collaborative, reliable, detail-oriented, adaptable, and comfortable managing recurring tasks and changing priorities in a fast-paced environment. This is an onsite position at Minitab’s headquarters in State College, Pennsylvania. Candidates must live within commuting distance; remote work is not available. The position is not eligible for visa sponsorship, and applicants must be authorized to work in the United States without requiring sponsorship now or in the future.

Requirements

At least 3 years of administrative experience; sales support experience is highly desired.
Bachelor’s degree or equivalent work experience.
Strong written and spoken English proficiency.
Ability to work cross-functionally and manage multiple priorities.
Interest in supporting sales teams, working collaboratively, and improving operational workflows.
Must be legally authorized to work in the United States and not require employment visa sponsorship now or in the future.
Must be within commuting distance of State College, Pennsylvania; the role is onsite and remote work is not available.

Nice To Haves

Sales support experience.

Responsibilities

Manage and maintain the regional Sales email inbox, ensuring timely and professional communication with internal teams, customers, and prospects.
Update and maintain customer account information, including billing, shipping, legal entity changes, and contact details.
Resolve email bounce-back issues and support ongoing CRM data quality and cleanup efforts.
Assist with security questionnaires in collaboration with Customer Success.
Support regional ad-hoc tasks and administrative needs.
Partner with Customer Order Management and Finance to clarify orders, ensure complete documentation, and help process transactions efficiently.
Support Team Track reporting, CRM hygiene, QBR preparation, and operational meetings.
Participate in trainings and team sessions that promote operational consistency and excellence.
Serve as a first-line resource for process questions from supported sales teams.
Assist with data cleanup, reporting, and process-improvement projects that strengthen revenue operations.