Commercial Operations Specialist

Corpay•Brentwood, TN

About The Position

Corpay is seeking a highly motivated, resourceful, and execution-oriented Commercial Operations Specialist to join its growing Corporate Payments organization. Reporting directly to the Senior Vice President of Inside Sales, this role improves operational efficiency, resolves business challenges, supports account management, and enables the sales organization to operate effectively. It is suited to an early-career professional who enjoys solving complex problems, takes ownership, and looks for ways to improve processes. The position works across sales, implementation, service, and other internal teams to address operational escalations, support customer account needs, improve workflows, and coordinate business initiatives. The specialist also works directly with senior sales leadership and frontline managers on priorities, reporting, process improvement, and special projects. Corpay is a global technology organization focused on commercial payments. Its payment solutions help businesses manage fuel, general payables, toll, and lodging expenses, and are used in more than 80 countries. Corpay describes its workplace as inclusive and respectful, valuing diverse perspectives, experiences, and contributions.

Requirements

1–3 years of professional experience in sales operations, business operations, account management, customer success, or a related field is preferred.
Bachelor’s degree preferred, or equivalent relevant professional experience.
Strong organizational skills and ability to manage competing priorities in a fast-paced environment.
Excellent written and verbal communication skills.
Ability to solve problems independently and take ownership of assignments.
Proficiency in Microsoft Excel, PowerPoint, and other business productivity tools.
Comfort learning new technologies, systems, and processes.
Ability to collaborate effectively with stakeholders across multiple departments.
Demonstrated ownership, initiative, resourcefulness, intellectual curiosity, attention to detail, adaptability, and a growth mindset.

Nice To Haves

Experience with CRM platforms, particularly Salesforce.
Experience in financial technology, payments, or B2B sales environments.

Responsibilities

Identify and eliminate operational inefficiencies that affect sales productivity and organizational performance.
Develop, document, and improve workflows that support the expanding sales organization.
Partner with sales leadership to streamline processes, reduce administrative work, and improve seller efficiency.
Support implementation of new tools, technologies, and automation opportunities.
Identify recurring operational challenges and develop scalable, long-term solutions.
Coordinate operational escalations and complex business challenges, working cross-functionally to resolve them promptly and effectively.
Own open issues by ensuring accountability, communication, and follow-through.
Identify root causes of recurring escalations and recommend process improvements.
Track outstanding issues and communicate progress to sales leadership.
Assist with account-related operational needs throughout the customer lifecycle.
Partner with sales, implementation, and service teams to resolve customer challenges.
Help improve customer onboarding, account transitions, and internal communication.
Remove operational obstacles that keep sales representatives from revenue-generating activities.
Support sales leaders and representatives with high-priority operational initiatives.
Work directly with the SVP of Inside Sales on business priorities, operational initiatives, and special projects.
Partner with frontline sales managers to identify opportunities to improve execution and efficiency.
Coordinate cross-functional projects, establish next steps, and ensure timely completion.
Develop reporting, tracking mechanisms, and operational updates that provide visibility into key business activities.
Proactively identify opportunities to improve how the organization operates.