Commercial Operations & Compliance Specialist

PRAYON INC•Augusta, GA

4d•Onsite

About The Position

Prayon is seeking a detail-oriented Commercial Operations & Compliance Specialist to join its team in Augusta, Georgia. This full-time, office-based role supports commercial operations through customer-facing documentation, regulatory and licensing coordination, reporting, pricing and contract administration, and customer data integrity. The position works closely with customers and internal stakeholders across Sales, Supply Chain, Quality, Regulatory, and other teams to provide timely, accurate, and consistent commercial and compliance support.

Requirements

High school diploma or GED.
Minimum two years of administrative, office, clerical, customer service, or related experience.
Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, Outlook, and Teams.
Strong organizational, communication, analytical, and problem-solving skills.
Exceptional attention to detail and ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

Associate or Bachelor's degree in Business Administration, Chemistry, Transportation & Logistics, Materials Management, or a related field.
Experience in customer service, quality support, compliance, commercial operations, or a related role within a manufacturing environment.
Experience with SAP or a comparable ERP system.

Responsibilities

Maintain and update customer records and commercial data within business systems.
Coordinate customer onboarding activities and customer information requests.
Manage customer questionnaires, compliance documentation requests, certifications, and supporting records.
Administer customer compliance platforms and ensure timely, accurate responses to customer inquiries.
Maintain customer-facing documentation, including product certifications, technical data sheets, statements, and related materials.
Prepare, review, and maintain pricing records, quotations, offers, contracts, and commercial agreements.
Coordinate resolution of pricing discrepancies and order-related exceptions with internal teams.
Review customer forecasts and support customer-specific requirements to facilitate effective planning and order fulfillment.
Manage customer administrative reporting, sales statistics, and commercial follow-up activities.
Coordinate administrative support for customer complaint tracking and resolution.
Coordinate state license renewals, regulatory documentation, and compliance-related records.
Support trade show preparation, logistics, and commercial team activities as needed.