Commercial Operations Specialist
About The Position
Integral Molecular is hiring a Commercial Operations Specialist to build and manage the commercial engine behind its four product lines. The role owns Salesforce end to end, including setting it up for each business, defining sales processes, and ensuring that field activity is accurately captured in the CRM. The specialist will align sales, marketing, and leadership around common processes and produce reliable data and reporting to guide commercial decisions. The position reports to the VP of Strategy and works directly with commercial leaders. It is hybrid after the initial training period and is based in Philadelphia. The role offers the opportunity to contribute to tools for antibody research and discovery, support strategic decisions through forecasting data, and grow within a friendly and supportive employee-first culture.
Requirements
- 3–5 years of experience in sales, revenue, or commercial operations.
- Hands-on Salesforce administration experience.
- Salesforce configuration skills, including Flows, record types, validation rules, permissions, reports, and dashboards.
- Experience with a marketing automation platform connected to Salesforce.
- Strong analytical skills and the ability to turn data into clear takeaways for leaders.
- Organized and detail-oriented, with the ability to work across sales, marketing, and finance.
Nice To Haves
- Salesforce Administrator certification.
- Experience standing up or migrating a CRM, or working with an implementation partner.
- Experience with BI tools, CPQ, or deal desk processes.
- B2B background, preferably in life sciences.
Responsibilities
- Work with sales, marketing, and finance to define how each product line sells, from lead to closed-won, and configure sales stages and exit criteria in Salesforce.
- Define and manage Salesforce architecture, including objects, fields, record types, page layouts, validation rules, permissions, and data governance.
- Lead the Salesforce consultant during the build across four product lines by gathering requirements, reviewing designs, testing builds, approving releases, and tracking scope and timelines.
- Manage the CRM and CRM data after the build handoff, including configuration, automation, user support, and the enhancement queue.
- Maintain data quality through regular deduplication and hygiene audits.
- Scope and roll out additional capabilities, including sales incentive reporting, deal desk and pricing approvals, and post-sale handoff to onboarding and customer success.
- Train new hires and existing sales representatives on Salesforce and the sales process, and monitor adoption.
- Build and maintain dashboards for pipeline, forecast, bookings, conversion, and representative performance, with consistent metrics across product lines.
- Prepare analysis for forecast calls, quarterly business reviews, and leadership reviews.
- Maintain the integration between Salesforce and a marketing automation platform, including lead routing, scoring, and campaign tracking.
- Report on marketing's contribution to pipeline and revenue.
Benefits
- Employee-first culture that supports professional development.
- Friendly, fun, and supportive work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
