Commercial Operations Specialist

THIRD COAST BANK•Austin, TX

10h•Onsite

About The Position

The Commercial Operations Specialist supports commercial customers throughout the deposit relationship lifecycle, from onboarding and implementation through ongoing account servicing. The role owns assigned requests from intake through completion, communicates with customers and internal partners, and coordinates documentation, account setup, product fulfillment, digital access, and servicing activities. The position is cross-trained across onboarding and servicing functions and assists with digital banking support as assigned. This is a non-supervisory role that may provide peer support, cross-training, and procedural guidance. It is based in a professional, primarily indoor and climate-controlled office environment. Occasional local travel to company locations may be expected for training, meetings, or team support. Mileage is reimbursed according to company policy and current IRS guidelines.

Requirements

High school diploma or equivalent required.
Strong customer service, communication, organization, problem-solving, and attention-to-detail skills.
Ability to manage multiple requests, meet deadlines, follow procedures, and work effectively across departments.
Ability to learn and use banking systems, workflow or ticketing tools, digital banking platforms, and Microsoft Office applications.
A current driver’s license, insurance, and reliable vehicle may be required for travel to other company locations.

Nice To Haves

Associate’s or bachelor’s degree preferred.
One or more years of banking, deposit operations, commercial account opening, account servicing, digital banking support, treasury support, or related financial services experience preferred.
Working knowledge of business entity documentation, CIP, beneficial ownership, commercial deposit products, account maintenance, and operational controls preferred.

Responsibilities

Manage assigned commercial account opening requests from initial intake through account activation and completion of related services.
Communicate with customers and relationship teams about account opening requirements, documentation, request status, open items, and next steps.
Collect and review business entity, account opening, CIP, beneficial ownership, signer, tax, and related documentation for completeness and consistency.
Prepare and process commercial deposit account opening documentation according to approved procedures, documentation standards, and internal controls.
Coordinate non-Treasury implementation activities, including debit cards, checks, online banking access, account transfers, and other approved deposit services.
Coordinate introductions and handoffs to Treasury Management when requested products or services require it.
Follow up with customers after onboarding to confirm access, product delivery, service activation, and resolution of remaining items.
Process commercial account servicing requests, including maintenance, signer changes, ownership or entity updates, address changes, account closures, transfer requests, stop payments, and research requests.
Research and resolve customer questions and operational issues, retaining ownership until completion or formal acceptance by another department.
Assist customers with business online banking access, user maintenance, password resets, and routine digital banking questions within assigned authority.
Monitor work queues, email requests, tickets, pending documentation, exceptions, and follow-up items to support established service expectations.
Maintain accurate customer records, request notes, supporting documents, and evidence of completed work.
Identify and escalate documentation concerns, policy exceptions, suspected fraud, risk concerns, system issues, and requests requiring specialized review.
Collaborate with Retail Banking, Treasury Management, Lending, Deposit Operations, Compliance, BSA, Fraud, and other internal partners to resolve requests and support consistent handoffs.
Support department procedures, job aids, training, cross-training, testing, process improvements, and special projects.
Perform other duties as assigned.