Commercial Operations Specialist
About The Position
The Commercial Support Specialist functions as a project coordination lead for customer sales order activity and related operational initiatives. This role is responsible for driving alignment across cross-functional teams, managing order-related workflows, and ensuring critical activities remain on track from initiation through execution. Acting as a central point of coordination, this individual will oversee the tracking of milestones, changes, risks, and follow-up actions tied to sales orders and commercial operations priorities. The role requires a highly organized, detail-oriented professional who can manage multiple workstreams simultaneously, maintain clear documentation, and support timely execution across Planning, Finance, Production, Quality, Logistics, and Commercial Operations. Success in this position requires strong project coordination and execution skills, sound judgment, and the ability to bring structure and visibility to fast-moving operational activity.
Requirements
- Bachelor’s degree in Business, Operations, Supply Chain, Finance, STEM or related field — or equivalent experience.
- 4+ years of experience in operations coordination, order management, project coordination, project management, commercial support or a related field preferred.
- Strong organizational skills and the ability to manage high volumes of rapid change information.
- Excellent communication and follow through skills across multiple functions.
- Detail oriented with strong documentation and tracking discipline.
- Solid proficiency with Microsoft Office and general document management tools.
- Familiarity with solar energy industry and manufacturing processes.
- Project Coordination Mindset: Ability to organize complex workstreams, track milestones, coordinate stakeholders, and drive follow-through on deliverables
Nice To Haves
- Execution Focus: Strong ability to manage competing priorities, maintain visibility into moving parts, and keep operational work on schedule.
- Digital Fluency: Ability to learn and develop new tools, platforms, and dashboards.
- SAP experience a plus.
Responsibilities
- Lead coordination of order-related workflows and operational initiatives by establishing priorities, tracking milestones, managing action items, and ensuring timely execution across cross-functional teams.
- Partner with internal stakeholders — including Planning, Finance, Production, Quality, and Logistics — to align on requirements, clarify dependencies, coordinate deliverables, and maintain momentum on shared objectives.
- Own the day-to-day tracking and coordination of customer sales order activity, ensuring status updates, changes, and next steps are documented, communicated, and advanced appropriately.
- Manage changes in shipment timing, quantities, amendments, and other order adjustments by assessing impacts, coordinating required updates, and ensuring teams remain aligned on revised priorities and timelines.
- Proactively identify risks, discrepancies, and process gaps related to order activity, then coordinate across teams to resolve issues, escalate when needed, and prevent delays to execution.
- Develop and maintain trackers, status summaries, reports, and order-related briefs that provide clear visibility into project progress, open items, deadlines, and operational risks.
- Support execution of Commercial Operations priorities by organizing workflows, documenting action plans, following up on commitments, and helping ensure projects and recurring activities move forward efficiently.
- Evaluate recurring challenges and workflow inefficiencies, gather insights from day-to-day operations, and support implementation of process improvements that increase consistency, visibility, and execution effectiveness.
Benefits
- Company-wide bonuses
- Long-term incentives
- Company matching contributions to your 401(k) savings plan of up to 4% of pay when you contribute at least 6% of pay
- Medical insurance
- Dental insurance
- Vision insurance
- Paid parental leave
- Family building support
- Fitness
- Company-paid life insurance
- Disability insurance
- Disease management programs
- Paid time off
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
