Commercial Enablement Operations Specialist

Intuitive Surgical•Peachtree Corners, GA

1d•Onsite

About The Position

The Commercial Enablement Operations Specialist manages logistics and operational projects for the Commercial Enablement organization. The role supports the department by coordinating training logistics, process improvement initiatives, administrative functions, and learning technologies to deliver effective training experiences for Intuitive employees and distributors. The specialist coordinates attendee travel and training program logistics, manages forecasts, capacity, and budgets, administers training technologies and records, and provides operational and technical support for training programs. The role is expected to apply broad operations expertise, work independently on special assignments, anticipate and resolve issues, and provide direction and support to colleagues and cross-functional teams.

Requirements

Bachelor's degree required.
At least 5 years of professional work experience in operations or administration required.
Strong attention to detail.
Technical proficiency with the MS Office Suite.
Ability to manage multiple projects simultaneously and deliver high-quality results.
Ability to work as a team player, build productive working relationships, and collaborate cross-functionally.
Strong verbal and written communication skills.
Strong technical knowledge and database management skills.
Expert-level knowledge of department administration, logistics, and operations.
Ability to work independently to determine methods and procedures for new or special assignments.
Ability to resolve complex issues creatively and effectively in alignment with company objectives.

Nice To Haves

Knowledge of a Learning Management System (LMS).
Ability to build knowledge around software used in learning and technology.

Responsibilities

Develop travel plans for attendees of Commercial Enablement programs, including flights, hotels, transportation, and visa requirements.
Coordinate with the travel agency to provide a seamless traveler experience while paying close attention to costs.
Analyze costs proactively and identify opportunities to reduce spending.
Optimize the attendee-list process.
Manage program logistics, including facilities, forecasting, scheduling, and reserving systems, trainers, and other program support.
Ensure administrative needs are met for all programs.
Manage forecasts of attendees, capacity constraints, and budgets for department needs.
Administer training technologies that support program delivery.
Maintain accurate and up-to-date training records.
Administer electronic testing platforms, run reports, and analyze data for training programs and sales meetings, including platforms such as Questionmark and Qstream.
Deliver technical instructor-led training as needed.
Follow program manager instructions during the planning and execution of training programs.
Help the Commercial Learning team prepare materials, equipment, and systems for training programs.
Research, identify, and compile data in useful formats for different audiences.
Contribute to department goals and principles and may develop new projects.
Translate operations best practices for new and tenured employees; provide direction to colleagues and cross-functional departments.
Anticipate risks and roadblocks, take proactive steps to reduce their impact, resolve issues with minimal escalation, and remove obstacles for US Sales and Commercial Learning teams.
Balance organizational, team, and individual needs when making decisions; model and mentor others in ISI Individual & Leadership Expectations.