Commercial Operations Specialist
About The Position
Integral Molecular is hiring a Commercial Operations Specialist to build and manage the commercial engine behind its four product lines. The specialist will own Salesforce end to end, establishing the CRM for each business, defining sales processes, and ensuring field activity is captured accurately. They will bring sales, marketing, and leadership onto a common process, then turn commercial activity into clean data and reporting that supports decision-making. The position is hybrid after the initial training period and reports to the VP of Strategy. The role works directly with commercial leaders and supports forecasts used for strategic decisions. It also offers the opportunity to contribute to tools for antibody research and discovery in a friendly, supportive environment in Philadelphia’s biotech ecosystem.
Requirements
- 3–5 years of experience in sales, revenue, or commercial operations, with hands-on Salesforce administration.
- Solid Salesforce configuration skills, including Flows, record types, validation rules, permissions, reports, and dashboards.
- Experience with a marketing automation platform connected to Salesforce.
- Strong analytical skills and the ability to turn data into clear takeaways for leaders.
- Organized and detail-oriented, with the ability to work across sales, marketing, and finance.
Nice To Haves
- Salesforce Administrator certification.
- Experience standing up or migrating a CRM, or working with an implementation partner.
- Experience with BI tools, CPQ, or deal desk processes.
- B2B background, preferably in life sciences.
Responsibilities
- Work with sales, marketing, and finance to define how each product line sells, from lead to closed-won, and configure agreed sales stages and exit criteria in Salesforce.
- Define and own Salesforce organization architecture, including objects, fields, record types, page layouts, validation rules, permissions, and data governance.
- Lead the relationship with the Salesforce consultant during implementation across four product lines by gathering requirements, reviewing designs, testing builds, approving releases, and tracking scope and timelines.
- Manage CRM configuration and data after handoff, including automation, user support, and the enhancement queue.
- Maintain clean data through regular deduplication and data-hygiene audits.
- Scope and roll out additional capabilities, including sales incentive reporting, deal desk and pricing approvals, and post-sale handoff to onboarding and customer success.
- Train new hires and existing representatives on Salesforce and the sales process, and monitor adoption.
- Build and maintain dashboards for pipeline, forecast, bookings, conversion, and representative performance, using consistently defined metrics across product lines.
- Prepare analysis for forecast calls, quarterly business reviews, and leadership reviews.
- Maintain the integration between Salesforce and a marketing automation platform, including lead routing, scoring, and campaign tracking.
- Report on marketing’s contribution to pipeline and revenue.
Benefits
- Employee-first culture that supports professional development.
- Friendly, fun, and supportive work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
