Commercial Services Specialist II (Manheim)

Cox Communications • Tolleson, AZ

20d • Onsite

About The Position

At Manheim, a Cox Automotive company, the Commercial Services Specialist II provides operational support throughout vehicle sales transactions. The role maintains accurate vehicle information and records, supports customers, and coordinates with internal teams to keep sales running smoothly from start to finish. The position is based at a specified Cox location, with no remote work option, and is on the day shift. The hourly base pay range is $20.10–$30.10, with possible additional commission or incentive compensation. Employment is contingent on passing a pre-employment drug test; the company does not currently test for marijuana for this position. The job requires current authorization to work in the United States without present or future sponsorship.

Requirements

• High school diploma or GED and three years of experience in a related field; an alternative combination that includes any level of degree or certification beyond a high school diploma or GED may also qualify.
• Strong organizational, problem-solving, relationship-building, and interpersonal skills.
• Effective communication and organizational abilities.
• Pass a pre-employment drug test.
• Be currently authorized to work in the United States for any employer without current or future sponsorship; OPT, CPT, STEM/OPT, and visa sponsorship are not available.

Nice To Haves

• Bachelor’s degree in a related discipline.
• Experience using Salesforce, AS400, Workbench, and Excel.
• Previous experience as a Commercial Services Specialist.
• Passion for the automotive industry.

Responsibilities

• Enter and maintain vehicle information, including VINs, condition reports, pricing, and inventory details in AS400.
• Keep physical and digital vehicle files up to date.
• Respond to customer inquiries, resolve issues, and ensure customer requirements are met.
• Coordinate with internal teams to verify titles, track repairs, apply charges, and prepare vehicles for in-lane and online sales.
• Review incoming vehicle data, investigate discrepancies, confirm sale eligibility, and provide inventory reporting to customers.
• Prepare run lists and sale packages, support sale-day operations, balance sales with accounting, and complete invoicing and reporting.
• Follow safety procedures and support a culture of safety excellence.

Benefits

• At least 16 hours of paid time off per month.
• Seven paid holidays per calendar year.
• Bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Potential health care insurance, including medical, dental, and vision coverage.
• Potential 401(k) retirement planning benefits.
• Potential paid sick leave, parental leave, flexible vacation or wellness days, and PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED