Commercial Senior Auto Claims Adjuster- Remote

CSAA Insurance Group, a AAA Insurer • Washington, NV

2d • $28 - $37 • Remote

About The Position

Mobilitas is seeking experienced, detail-oriented commercial auto claims adjusters to manage claims primarily aligned with the Pacific Time Zone, with at least 85% of the caseload originating from that region. The role is remote within the United States, excluding Hawaii and Alaska, and involves a large inventory of minor- to moderate-complexity claims involving commercial rideshare and commercial gig-economy auto and property damage.

The position requires availability to work 40 hours per week within operational hours. Operations run seven days a week, including holidays, and schedules may fluctuate with business needs. Shifts may end as late as 7:30 p.m. Pacific Time; most include at least one weekend day, with one weekend day and one weekday off. Days off are typically consecutive but are not guaranteed to be. The stated expected schedule is any shift from 7:00 a.m. to 7:00 p.m. Pacific Time. Paid virtual training begins January 11, 2027, and combines classroom and on-the-job training, Monday through Friday, 8:00 a.m. to 5:00 p.m. Pacific Time.

The role requires a high school diploma/GED or at least two years of customer service experience in a virtual environment, and one to two or more years of auto or commercial adjusting/liability experience. The adjuster must hold licenses for all applicable states or obtain them within 90 days of starting employment. Mobilitas offers a remote-first workplace, career development support, and eligibility for an annual discretionary bonus.

Requirements

• High school diploma/GED or at least two years of customer service experience in a virtual environment using internet, phone, and chat features.
• One to two or more years of auto or commercial adjusting/liability experience.
• Hold an adjuster license for all applicable states or obtain the required licenses within 90 days of starting employment.
• Be available to work 40 hours per week within operational hours, including shifts that may end as late as 7:30 p.m. Pacific Time.
• Be available for a schedule that may include weekend days and holidays and may fluctuate with business needs.
• Be capable of completing training and performing the job remotely.
• Have strong computer navigation and interpersonal skills, and be able to handle several tasks simultaneously.
• Have authorization to work indefinitely in the United States; visa sponsorship is not provided.

Nice To Haves

• Three or more years of prior claims adjusting experience.
• Auto physical damage training and/or enrollment in I-CAR or SCLA.
• Bilingual ability.

Responsibilities

• Manage a large inventory of claims ranging from minor to moderate complexity.
• Answer inbound calls, open claims, and obtain loss details from all involved parties.
• Investigate, evaluate, negotiate, and settle commercial rideshare and gig-economy auto and property damage claims.
• Explain policy terms, coverage, and appropriate courses of action.
• Arrange and pay for repairs, rentals, towing, and total losses, and negotiate storage.
• Document claim files, send correspondence, and communicate with all parties involved.
• Use a diary system to review and resolve claims in accordance with state compliance guidelines, policy provisions, and standard operating procedures.

Benefits

• Total compensation package.
• Annual bonus eligibility for most roles; this position offers an opportunity for a company-wide discretionary annual bonus of up to 7% of eligible pay.
• 401(k) with company match.
• Career growth and development support from leaders and mentors.
• Remote-first flexible workplace, with the ability for many employees to work primarily from home and sometimes from Mobilitas offices.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED