Commercial Auto Claims Adjuster - Remote

CSAA Insurance Group, a AAA Insurer • Washington, NV

22h • $25 - $34 • Remote

About The Position

Mobilitas, created by CSAA Insurance Group, provides tailored solutions for the modern mobility sector. The Commercial Auto Claims Adjuster handles routine, non-complex to moderately sophisticated non-injury commercial and specialty claims. The role opens, investigates, evaluates, negotiates, and settles auto claims while ensuring compliance with Department of Insurance and other statutory requirements. At a proficient level, the adjuster handles higher-complexity liability claims, including property damage claims and total losses, and verifies coverage for policies with standard commercial symbols and/or specialty exposures. For claims with injury assigned to a casualty adjuster, the adjuster services physical damage exposures in collaboration with that adjuster.

This is a remote role available in the United States except Hawaii and Alaska. The position requires flexibility to work any shift within 7:00 A.M. to 7:00 P.M. Pacific Time, seven days a week; schedules may change for business needs. Paid, virtual, on-camera training is scheduled to begin January 11, 2027, Monday through Friday from 8:00 A.M. to 5:00 P.M. Pacific Time. Travel may be required for team, divisional, and other in-person meetings.

Requirements

• High school diploma/GED, or at least one year of customer service experience in a virtual environment using internet, phone, and chat features.
• Hold an adjuster license for all applicable states or obtain the required license(s) within 90 days of completing the provided licensing training.
• Basic math and moderate computer skills, with technical aptitude to use a variety of software applications.
• Meet work-from-home requirements, including internet speed and designated workspace requirements.
• Type at least 30 words per minute.
• Ability to work flexibly between 7:00 A.M. and 7:00 P.M. Pacific Time, including weekends and/or holidays.
• Authorization to work indefinitely in the United States; the company does not provide visa sponsorship.

Nice To Haves

• Bachelor’s degree.
• Two or more years of customer service experience.
• Prior insurance claims experience.
• Bilingual ability.
• Auto physical damage training and/or enrollment in I-CAR or SCLA.
• Strong customer service skills for internal and external customers.
• Strong analytical, problem-solving, and organizational skills, including the ability to prioritize and multitask effectively.
• Strong oral and written communication skills.
• Strong negotiation skills.
• Active contribution to team success.

Responsibilities

• Contact insureds, claimants, and other involved parties to confirm loss details and applicable policy coverage; explain the claims process, next steps, and outcomes.
• Serve as the primary point of contact for auto physical damage questions.
• Investigate, evaluate, negotiate, and settle first- and third-party auto and property damage claims from start to finish.
• Take inbound customer calls and maintain an inventory of pending claims.
• Conduct coverage and liability investigations and advise customers about available benefits, coverages, and liability outcomes.
• Coordinate and lead all aspects of the claims process while keeping customers informed.
• Negotiate damage estimates and supplements; validate reparability and monitor repairs.
• Arrange towing, storage, and rental vehicles as needed.
• Handle subrogation and total loss responsibilities.
• Adhere to insurance program agreements and Claim Service Level agreements between external clients and Mobilitas Insurance.
• Comply with applicable state regulations and policy provisions through required file documentation and correspondence.
• Support other areas of claims as needed.
• Contribute to company culture, including through employee resource groups, volunteering, and relationship-building activities.
• Travel as needed for the role, including divisional, team, and other in-person meetings.
• Meet business needs, which may include investing extra time and helping other teams.

Benefits

• Total compensation package.
• Annual bonus eligibility for most roles.
• 401(k) with company match.
• Paid training.
• Career growth and development support from leaders and mentors.
• Remote-first flexible workplace, with flexibility to work from various locations including Mobilitas offices.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED