Bilingual Auto Claims Adjuster-Remote

CSAA Insurance Group, a AAA Insurer • Washington, NV

22h • $25 - $34 • Remote

About The Position

CSAA Insurance Group is hiring a remote, bilingual English- and Spanish-speaking auto claims adjuster to handle non-injury auto claims. The role includes verifying and explaining coverage, investigating liability, and advising customers of liability decisions. Adjusters set expectations with members, obtain police reports and witness statements, coordinate with adjusters at other insurance companies, and keep members informed about claim status.

The adjuster investigates, evaluates, negotiates, and settles auto and property damage claims while managing an inventory of claims and reviewing them systematically within state compliance guidelines. The role also involves opening claims, gathering loss details, explaining policies and next steps, documenting files, communicating with customers and repair facilities, and arranging or paying for repairs, rentals, towing, total losses, and storage. The position includes 14 weeks of paid virtual training, combining classroom instruction and hands-on job training. Training is Monday through Friday, 8:00 a.m. to 5:00 p.m. Pacific Time, beginning January 11, 2027.

The role is remote in the United States, except Hawaii and Alaska. Hiring is limited to Pacific, Mountain, and Central time zones. Candidates must be able to work remotely and meet the company's work-from-home requirements. Adjuster licensing may be required depending on the state. The position may require travel for divisional, team, or other in-person meetings, as well as flexibility to support business needs, including additional time or helping other teams.

Requirements

• Bilingual in English and Spanish.
• High school diploma or GED, or two years of experience in a customer-facing virtual environment using internet, phone, and chat features.
• Ability to train and perform the job remotely and meet work-from-home requirements.
• May require an adjuster license, depending on state requirements.
• Ability to work any shift during 24/7 operating hours, potentially including evenings, weekends, and holidays.
• Outstanding interpersonal and computer navigation skills.
• Ability to handle several tasks simultaneously.
• Strong communication skills when working with people from a range of backgrounds.
• Willingness to travel as needed for the role.
• Authorization to work indefinitely in the United States; visa sponsorship is not provided.

Nice To Haves

• Two or more years of customer service experience in a fast-paced setting.
• Property and Casualty industry experience.
• Empathy, adaptability, time management, and organization.
• Interest in contributing to company culture, such as participating in employee resource groups or volunteering.
• Willingness to use cameras when appropriate for onboarding and relationship-building.

Responsibilities

• Investigate, evaluate, negotiate, and settle auto and property damage claims.
• Systematically review and resolve claims using a diary system in accordance with state compliance guidelines.
• Manage an inventory of claims.
• Open claims and gather required information and loss details from insureds, claimants, and other involved parties.
• Explain policies, coverage, and appropriate next steps, including follow-up and status calls.
• Document claim files and send appropriate correspondence.
• Communicate with customers and repair facilities and keep members informed about claim status.
• Ensure compliance with state regulations, policy provisions, and standard operating procedures.
• Arrange, handle, and pay for repairs, rental vehicles, towing, and total losses; negotiate storage.
• Apply estimating standards to claims ranging from minor to moderate complexity.
• Verify and explain coverage, conduct liability investigations, and advise customers of liability decisions.
• Obtain police reports and witness statements and coordinate with adjusters at other insurance companies.
• Travel as needed for divisional, team, and other in-person meetings.
• Support business needs, which may include investing extra time or helping other teams.

Benefits

• Annual bonus eligibility for most roles; this position offers eligibility for a company-wide annual discretionary bonus of up to 5% of eligible pay.
• 401(k) with company match.
• Paid 14-week virtual training.
• Remote-first flexible workplace, with most employees working primarily from home and often able to work from various locations, including CSAA offices.
• Career growth and development support from leaders and mentors.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED