Claims Senior Auto Adjuster

AAA • Escondido, CA

2d • $60,000 - $80,100

About The Position

The Claims Senior Auto Adjuster supports the Auto Claims Operation by handling material damage, property damage, and/or liability claims written by the Interinsurance Exchange. The role provides service pursuant to policy terms and complies with regulatory and statutory requirements. Its primary functions include investigating liability, evaluating coverage, and developing claims resolution and negotiation strategies for moderately complex claims, following established company technical and customer-service best practices. Under limited supervision, the adjuster works within defined limits and authority to resolve claims using established procedures.

The position involves communicating with insureds, claimants, witnesses, and other parties; explaining benefits, coverage, fault, and the claims process; investigating claims and assessing liability and damages; and negotiating settlements within assigned authority. The adjuster also coordinates with internal and external departments, responds to customer inquiries, and may travel occasionally to off-site business meetings or conferences. Overtime and holiday hours may be required.

Requirements

• 1–3 years of claims-handling experience.
• Working knowledge of claims administration best practices and procedures.
• Understanding of vehicle repair processes and procedures.
• Knowledge of fault assessment, negligence, and subrogation principles.
• Knowledge of Microsoft Office, general computer software, and claims software.
• Organization and planning skills.
• Oral and written communication skills.
• Interpersonal skills.

Nice To Haves

• Bachelor’s degree or equivalent combination of education and experience preferred.
• Property and Casualty Insurance License valid in the selling state preferred.
• May be required to obtain an Adjuster license, as applicable under state law, within 60 days.

Responsibilities

• Communicate with insureds, claimants, and other individuals, and explain benefits, coverages, fault, and the claims process verbally or in writing in compliance with regulatory and statutory requirements.
• Recognize and address moderately complex coverage issues.
• Identify and obtain statements from insureds, claimants, and witnesses.
• Investigate claims to determine liability and damages, distinguishing allegations from facts.
• Evaluate and negotiate within settlement authority to resolve first- and third-party claims in multiple markets.
• Use estimates, property and material damage evaluations, liability analysis, total-loss evaluations, claims technology, and related tools.
• Coordinate with internal and external departments as needed.
• Respond promptly to customer needs and inquiries.
• Travel occasionally to off-site business meetings or conferences.
• Work overtime and holiday hours when required.

Benefits

• Medical, dental, and vision coverage.
• 401(k) savings plan with company match and pension.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.
• For full-time positions, eligibility to participate in an incentive program based on organization, team, and personal performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed