Claims Senior Auto Adjuster

AAA • Escondido, CA

1d

About The Position

The Claims Senior Auto Adjuster supports the Auto Claims Operation by handling material damage, property damage, and/or liability claims written by the Interinsurance Exchange in accordance with policy terms and regulatory and statutory requirements. The role investigates liability, evaluates coverage, and develops claims resolution and negotiation strategies for claims of moderate complexity while following company technical and customer-service best practices. Under limited supervision and within established limits of authority, the adjuster resolves claims using well-defined procedures.

The position requires communication with insureds, claimants, witnesses, and internal and external departments. The adjuster explains benefits, coverage, fault, and the claims process; identifies and investigates relevant facts and damages; and evaluates and negotiates first- and third-party claims in multiple markets. Occasional travel to off-site business meetings or conferences may be required. Overtime and holiday hours may be required.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience.
• Working knowledge of claims administration best practices and procedures.
• Understanding of vehicle repair processes and procedures.
• Knowledge of fault assessment, negligence, and subrogation principles.
• Knowledge of Microsoft Office, general computer software, and claims software.
• Organization and planning skills.
• Oral and written communication skills.
• Interpersonal skills.
• A Property and Casualty Insurance License valid in the selling state, issued by the state.
• May be required to obtain an Adjuster license, as applicable under state law, within 60 days.

Nice To Haves

• 1–3 years of claims-handling experience (preferred).
• Property and Casualty Insurance License valid in the selling state (identified as preferred in the posting).
• Adjuster license, as applicable under state law, may be required within 60 days.

Responsibilities

• Communicate and interact with insureds, claimants, and other individuals.
• Verify and explain benefits, coverage, fault, and the claims process verbally or in writing in compliance with regulatory and statutory requirements.
• Recognize and appropriately address moderately complex coverage issues.
• Identify and obtain statements from insureds, claimants, and witnesses.
• Investigate liability and damages, distinguishing allegations from facts.
• Evaluate and negotiate claims within settlement authority to resolve first- and third-party claims in multiple markets.
• Use estimates, property and material damage evaluations, liability analysis, total-loss evaluations, claims technology, and related tools.
• Coordinate with internal and external departments as needed.
• Respond promptly to customer needs and inquiries.
• Travel occasionally to off-site business meetings or conferences; overtime and holiday hours may be required.

Benefits

• Medical, dental, and vision health coverage.
• 401(k) savings plan with company match.
• Pension.
• Tuition assistance.
• Floating holidays.
• PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.
• Incentive program eligibility for full-time positions, based on organization, team, and personal performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior