Commercial Sales Manager

incident.io•San Francisco, CA

19d•$140,000 - $160,000•Hybrid

About The Position

incident.io is the leading AI incident response platform, relied on by some of the best engineering teams in the world when things go wrong. Since launching in 2021, we've helped over 2,000 companies, including OpenAI, Netflix, and Airbnb, run more than 1 million incidents. The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously. We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join. Being a Commercial Manager at incident.io means hiring, coaching, and enabling talent that will grow into our future leaders and enterprise sellers. Our Commercial business is one of the fastest growing parts of incident.io, covering early stage startups through upper mid market companies across North America. As Commercial AE Manager, you're building and leading the team driving that growth — based in San Francisco, with reps covering the full North America patch. Day to day, you're in the trenches with your team: running deal reviews, sitting in on discovery calls, coaching reps through their toughest negotiations, and holding a forecasting rhythm that's tight enough to trust. You're raising the bar on outbound excellence and deal execution, and putting in place the structure and coaching that makes strong performance repeatable, not accidental. You'll work closely with our Head of Commercial Sales and CRO to shape how we win, and partner across Marketing, RevOps, Product, CS, Legal, and Finance — from building pipeline to navigating complex deals to closing them. This isn't a role where you set a process once and walk away; you're constantly spotting patterns in deals and rep behavior, and turning what you see into sharper coaching and better systems. This is a foundational GTM seat. You'll have real proximity to executive leadership and a direct hand in scaling our Commercial business from where we are today to well beyond — building the bench of AEs who become incident's next enterprise sellers and leaders.

Requirements

Led a high-velocity SMB or Commercial sales team at a fast-growing B2B SaaS company, with consistent quota attainment.
Full-cycle SaaS selling experience.
Ability to jump into a rep's discovery call and immediately spot what's working and what's not.
Experience in hiring and identifying raw talent.
Ability to spot patterns across deals and rep behavior.
Desire to be close to the business and have a say in scaling.
Ability to build systems for consistency and team performance.
Comfort operating across multiple departments (Marketing, RevOps, Product, CS, Legal, Finance) and getting team needs met.
Unlimited AI spend for personal use.

Responsibilities

Hiring, coaching, and enabling talent that will grow into future leaders and enterprise sellers.
Building and leading the team driving growth in the Commercial business.
Running deal reviews.
Sitting in on discovery calls.
Coaching reps through their toughest negotiations.
Holding a forecasting rhythm that's tight enough to trust.
Raising the bar on outbound excellence and deal execution.
Putting in place the structure and coaching that makes strong performance repeatable, not accidental.
Shaping how the company wins in collaboration with the Head of Commercial Sales and CRO.
Partnering across Marketing, RevOps, Product, CS, Legal, and Finance.
Building pipeline, navigating complex deals, and closing them.
Constantly spotting patterns in deals and rep behavior, and turning what is observed into sharper coaching and better systems.
Scaling the Commercial business.
Building the bench of AEs who become the company's next enterprise sellers and leaders.