Commercial Inside Account Executive - Development

SHI International•Austin, TX

About The Position

The Inside Account Executive conducts cold calls and prospecting to identify potential customers and nurtures existing relationships within assigned business accounts. The role assists customers with IT solutions, manages the sales cycle from quoting through order placement, and collaborates with SHI internal resources to address inquiries and provide solutions. The position calls for strong communication, problem-solving, and customer service skills to achieve sales targets and deliver a superior customer experience. The account executive acquires and manages the IT needs of medium to large businesses, grows active buying accounts, and guides projects through the entire sales cycle. The role includes customer outreach by phone and email, arranging meetings with internal resources, and co-selling to resolve customer inquiries and address IT challenges. The estimated annual pay range is $40,000–$150,000, including base salary and commission; compensation varies based on job-related knowledge, skills, experience, and market location.

Requirements

Bachelor’s degree or equivalent work experience.
At least 1 year of sales experience in a similar role.
Ability to cold call and create new business opportunities at a basic skill level.
Ability to grow existing customer relationships at a basic skill level.
Ability to learn new concepts and processes quickly at a basic skill level.
Basic proficiency in customer outreach and delivering tailored customer service solutions.
Basic proficiency in Microsoft Office tools.
Basic proficiency in project management.
Willingness to travel 10% in-market as needed.

Responsibilities

Conduct cold calls and prospect to identify potential customers.
Establish and nurture relationships by email and phone within assigned books of business.
Assist customers in selecting, deploying, and managing aspects of their IT environment.
Address client concerns and make recommendations to help customers achieve their objectives.
Prepare quotes and place orders based on customer requests.
Grow existing active buying accounts by managing projects through the entire sales cycle.
Meet or exceed monthly and quarterly production quotas.
Proactively schedule and facilitate customer meetings with SHI internal resources.
Acquire and manage the IT needs of medium to large businesses while ensuring a high-quality customer experience.
Collaborate and co-sell with SHI internal resources to resolve customer inquiries and offer solutions to IT challenges.