Commercial HVAC Service Tech IV

Engineering Excellence•Cincinnati, OH

5d•$25 - $55

About The Position

Serve as a senior technical expert responsible for diagnosing, repairing, and maintaining complex commercial HVAC systems. The role involves addressing challenging service issues, providing exceptional customer support, mentoring fellow technicians, and assisting with field leadership activities such as work planning, audits, and jobsite oversight. It is suited to highly skilled HVAC professionals who enjoy solving complex problems, sharing expertise, and leading by example. Work under the direction of the Field Supervisor and/or management to perform commercial service and maintenance calls. The position also includes safety responsibilities, customer service, equipment and vehicle upkeep, documentation, and support for quality and field operations.

Requirements

Possess all valid licenses or certifications required by applicable federal, state, provincial, or local laws or regulations for the work area.
EPA 608 Universal certification.
Advanced skills servicing commercial heating, air conditioning, and ventilation equipment and related accessories.
Advanced mechanical aptitude and ability to operate necessary tools and equipment.
Proficiency operating tools and equipment needed for various service projects.
Advanced ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on commercial HVAC equipment.
Ability to start up systems, balance airflow, and align belts and pulleys on commercial systems with little to no supervision.
Ability to install a basic duct fitting.
Advanced ability to troubleshoot and repair electronic air cleaners, refrigeration systems, gas-fired equipment, hot water systems, steam boiler systems, chilled water systems, computer room units, humidifiers, and related equipment with little to no supervision.
Ability to calculate heat gain and loss in commercial buildings using approved methods.
Effective communication skills for communicating with customers and resolving issues, complaints, or concerns.
Effective time-management and organizational skills.
Valid driver's license with an acceptable driving record.
Availability to work flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders, balance, stoop, kneel, crouch, and crawl.
Ability to work in varied environmental conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested areas.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision adequate for close, distance, and peripheral vision with normal depth perception.
Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.
At least 6 years of experience.
High school diploma or GED.

Nice To Haves

OSHA safety certifications.

Responsibilities

Train other technicians, perform service work on difficult situations, and assist the Field Supervisor or General Manager with work audits, site supervision, and work planning.
Perform commercial service and maintenance calls under the direction of the Field Supervisor and/or management.
Analyze, diagnose, and resolve customer problems courteously, professionally, promptly, and accurately.
Diagnose and service heating, air conditioning, ventilation, and refrigeration equipment and accessories.
Inspect and perform diagnostics on equipment to identify potential problems and prevent premature breakdowns or callbacks.
Complete routine maintenance and equipment cleaning as needed or required.
Deliver and remove parts and equipment needed to complete service work.
Record required customer-call information using a handheld device and complete forms and paperwork neatly, promptly, completely, and accurately.
Communicate with dispatch while on duty to provide accurate activity and availability status.
Deliver excellent customer service and sustain high levels of customer satisfaction.
Promote products and services to customers.
Ensure company property, vehicles, and tools are used, maintained, and accounted for properly.
Represent the company professionally, honestly, and ethically in business matters and activities.
Follow standard procedures and processes; ensure the company vehicle is properly stocked; return defective warranty parts to the branch; and order or replenish vehicle stock as needed.
Complete material requisition forms and related administrative activities when required.
Assist the Field Supervisor or management with site supervision, planning, and estimating.
Assist the Field Supervisor or management with quality audits on selected service calls to help ensure superior performance, quality, and customer satisfaction.
Train service, maintenance, and installation technicians in technical skills and company procedures as assigned.
Perform other similar duties as needed or assigned.
Report unsafe acts, conditions, and hazards, and report violations of legislation or company policies, procedures, or programs to the direct supervisor or manager immediately.
Correct substandard acts or conditions within the employee's area of control.
Use and maintain appropriate personal protective equipment and comply with safety procedures and applicable legislation.
Do not remove or disable prescribed safety guards, devices, or clothing; operate devices and equipment as prescribed; and participate in safety initiatives, teams, or committees.
Report injuries and incidents immediately as prescribed by company procedures.
Provide input on safety initiatives and plans to eliminate accident exposures.
Avoid acts that may endanger others and refrain from pranks, contests, or rough behavior.