Commercial HVAC Service Tech IV

Engineering Excellence National Account•Blue Ash, OH

About The Position

The Commercial HVAC Service Tech IV serves as a senior technical expert responsible for diagnosing, repairing, and maintaining complex commercial HVAC systems. The role handles challenging service issues, provides customer support, mentors fellow technicians, and assists with field leadership activities such as work planning, quality audits, estimating, and jobsite oversight. The position works under the direction of the Field Supervisor and/or management and may perform similar or other duties as needed or assigned.

Requirements

Possess valid licenses or certifications required by applicable governmental laws or regulations for the work area.
EPA 608 Universal certification.
Advanced skills servicing commercial heating, air conditioning, and ventilation equipment and related accessories.
Advanced mechanical aptitude and ability to operate necessary tools and equipment.
Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on commercial HVAC equipment.
Ability to start up systems, balance airflow, and align belts and pulleys on commercial systems with little to no supervision.
Ability to install a basic duct fitting.
Advanced ability to troubleshoot and repair electronic air cleaners, refrigeration systems, gas-fired equipment, hot-water and steam-boiler systems, chilled-water systems, computer-room units, humidifiers, and related equipment with little to no supervision.
Ability to calculate heat gain and loss on commercial buildings using approved methods.
Effective communication skills to address customer issues, complaints, and concerns.
Effective time-management and organizational skills.
Valid driver's license with an acceptable driving record.
Available to work flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders, and continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in varied environmental conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested settings.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision sufficient for close, distance, and peripheral vision with normal depth perception.
Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.
At least 6 years of experience.
High school diploma or GED.

Nice To Haves

OSHA safety certifications.

Responsibilities

Train other technicians in technical skills and company procedures.
Perform commercial service work, including difficult situations, and complete service and maintenance calls.
Analyze, diagnose, and resolve customer problems professionally, courteously, accurately, and in a timely manner.
Diagnose and service heating, air conditioning, ventilation, refrigeration equipment, and related accessories.
Inspect and run diagnostics on equipment to identify potential problems and prevent unexpected breakdowns or callbacks.
Complete routine maintenance and equipment cleaning as needed or required.
Deliver and remove parts and equipment needed to complete service work.
Record required customer-call information using a handheld device and complete paperwork accurately and promptly.
Communicate with dispatch while on duty to provide accurate updates on activities and availability.
Deliver excellent customer service and promote products and services to customers.
Ensure company property, vehicles, and tools are used, maintained, and accounted for properly.
Follow company procedures, keep the company vehicle properly stocked, return defective warranty parts, and order or replenish vehicle stock as needed.
Complete material requisition forms and related administrative activities when required.
Assist the Field Supervisor or management with site supervision, work planning, and estimating.
Assist with quality audits of selected service calls to support performance, workmanship, and customer satisfaction.
Follow health and safety requirements, report hazards and incidents, use and maintain required PPE, and contribute to safety initiatives.
Perform other similar duties as needed or assigned.