Commercial HVAC Service Technician IV

Engineering Excellence National Account•Indianapolis, IN

About The Position

Serve as a senior technical expert diagnosing, repairing, and maintaining complex commercial HVAC systems. The role handles challenging service issues, provides customer support, mentors fellow technicians, and assists with field leadership activities such as work planning, audits, and jobsite oversight. The position works under the direction of the Field Supervisor and/or management on commercial service and maintenance calls, and may perform similar or other assigned duties.

Requirements

Possess all valid licenses or certifications required by applicable governmental laws or regulations for the work area.
EPA 608 Universal certification.
Advanced skills servicing commercial heating, air conditioning, and ventilation equipment and related accessories.
Advanced mechanical aptitude and ability to operate necessary tools and equipment.
Proficiency using tools and equipment for service projects.
Advanced ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on commercial HVAC equipment.
Ability to start up systems, balance airflow, and align belts and pulleys on commercial systems with little to no supervision.
Ability to install a basic duct fitting.
Advanced ability to troubleshoot and repair electronic air cleaners, refrigeration systems, gas-fired equipment, hot-water systems, steam boiler systems, chilled-water systems, computer-room units, humidifiers, and related equipment with little to no supervision.
Ability to calculate heat gain and loss in commercial buildings using approved methods.
Effective communication skills for resolving customer issues, complaints, and concerns.
Effective time-management and organizational skills.
Valid driver’s license with an acceptable driving record.
Availability to work flexible hours and on-call shifts as needed.
Ability to stand, walk, and climb ladders to access HVAC units; continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in varied environmental conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested areas.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision allowing close, distance, and peripheral focus with normal depth perception.
Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.
At least 6 years of experience.
High school diploma or GED.

Nice To Haves

OSHA safety certifications preferred.

Responsibilities

Train other technicians in technical skills and company procedures.
Perform service work on difficult commercial HVAC situations.
Assist the Field Supervisor or General Manager with work audits, site supervision, work planning, and estimating.
Analyze, diagnose, and resolve customer problems courteously, professionally, promptly, and accurately.
Diagnose and service heating, air conditioning, ventilation, refrigeration equipment, and related accessories.
Inspect and run diagnostics on equipment to identify potential problems and prevent premature breakdowns or callbacks.
Perform routine maintenance and equipment cleaning as needed.
Deliver and remove parts and equipment required to complete service work.
Record required customer-call information using a handheld device and complete paperwork accurately and on time.
Communicate with dispatch while on duty to provide an accurate status of activities and availability.
Provide excellent customer service and promote products and services to customers.
Ensure company property, vehicles, and tools are properly used, maintained, and accounted for.
Represent the company professionally, honestly, and ethically.
Follow standard procedures, keep the company vehicle properly stocked, return defective warranty parts, and replenish vehicle stock as needed.
Complete material requisition forms and related administrative activities when required.
Assist with quality audits of selected service calls to support performance, quality, and customer satisfaction.
Report unsafe acts, conditions, hazards, injuries, incidents, and policy or legislative violations promptly to a supervisor or manager.
Correct substandard acts or conditions within the technician’s control and use and maintain prescribed personal protective equipment.
Follow safety procedures, operate equipment as prescribed, participate in safety initiatives, and provide input on plans to eliminate accident risks.
Avoid actions that endanger others and refrain from pranks, contests, or rough behavior.