HVAC Service Technician IV

Service Experts•West Palm Beach, FL

About The Position

Under minimal supervision, the HVAC Service Technician IV performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. The technician communicates with customers to answer questions, resolve problems, and ensure complete satisfaction, while also promoting company products and services. The role works under the direction of the Field Supervisor or General Manager. The technician handles service and maintenance calls; diagnoses and services heating, air conditioning, ventilation, and refrigeration systems; inspects and maintains equipment; manages parts and equipment; documents service calls and collects payments; and coordinates status and availability with dispatch. The position also requires maintaining company property, vehicles, tools, and vehicle stock, following standard procedures, and representing the company professionally, honestly, and ethically. Other similar duties may be assigned, and regular, reliable attendance is required. The work may require flexible hours and on-call shifts. Physical and environmental requirements include accessing HVAC units in attics, basements, and crawl spaces; climbing ladders and attic stairs; working at heights and in congested areas; and working in varied indoor, outdoor, hot, cold, dry, humid, or slippery conditions. The role involves frequent climbing, balancing, stooping, kneeling, crouching, and crawling, safely climbing ladders rated for a 300-pound load while wearing a 30-pound tool belt, and lifting up to 75 pounds or carrying items weighing up to 50 pounds.

Requirements

High school diploma or GED; additional training and HVAC technical training certification are required.
At least 4 years of HVAC experience is stated in the qualifications; the posting separately lists a minimum experience of 6+ years.
Possess valid licensing or certification required by applicable federal, state, provincial, or local laws or regulations for the work area.
EPA and safety certifications required.
Skilled in servicing heating, air conditioning, and ventilation equipment and related accessories.
Proficient mechanical aptitude and ability to operate the tools and equipment needed for service projects.
Able to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems in HVAC equipment.
Able to start up and balance airflow and align belts and pulleys on systems with little to no supervision.
Able to install a basic duct fitting.
Able to troubleshoot and repair electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
Effective communication skills to work with customers and resolve issues, complaints, or concerns.
Effective time-management and organizational skills.
Valid driver’s license with an acceptable driving record.
Available to work flexible hours and on-call shifts as needed.
Able to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units.
Able to continually climb, balance, stoop, kneel, crouch, and/or crawl.
Able to work in varied environmental conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested environments.
Able to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision adequate for close, distance, and peripheral vision with normal depth perception.
Able to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

Perform residential and/or light commercial HVAC service and maintenance calls under general supervision.
Analyze, diagnose, and resolve customer problems courteously, professionally, accurately, and in a timely manner.
Diagnose and service heating, air conditioning, ventilation, and refrigeration equipment and accessories.
Inspect and diagnose equipment to identify potential problems and prevent premature breakdowns or callbacks.
Complete routine maintenance and equipment cleaning as needed or required.
Deliver and remove parts and equipment needed to complete service work.
Record required customer-call information using a handheld device and complete forms and paperwork neatly, completely, accurately, and on time.
Collect payment from customers.
Communicate with dispatch while on duty to provide accurate activity and availability updates.
Deliver excellent customer service and sustain high customer satisfaction.
Promote products and services and report replacement-product sales leads to the Sales and Service Coordinator.
Ensure company property, vehicles, and tools are used, maintained, and accounted for properly.
Represent the company professionally, honestly, and ethically in business matters and activities.
Follow standard procedures, keep the company vehicle properly stocked, return defective warranty parts to the branch, and order or replenish vehicle stock as needed.
Perform similar or other assigned duties and maintain regular, reliable attendance.