HVAC Maintenance Technician IV

Service Experts•Scarborough, ME

10d•$62,700 - $80,000•Onsite

About The Position

Under minimal supervision, performs precision tune-ups and maintenance on HVAC equipment and accessories. Communicates with customers to answer questions, resolve problems, and ensure customer satisfaction, and promotes products and services. Works under the direction of the Field Supervisor or General Manager. The position includes routine maintenance and limited diagnostics on heating, air conditioning, ventilation, and refrigeration equipment, as well as assisting Service Technicians and handling related parts, equipment, customer records, and service communications. The role is based at 30 Center St, Scarborough, ME 04074.

Requirements

High school diploma or GED, with additional training and at least 6 years of HVAC experience.
Possess all valid licenses or certifications required by applicable governmental laws or regulations for the work area.
EPA and safety certifications required.
Basic knowledge of the operational fundamentals of heating, air conditioning, and ventilation equipment and related accessories.
Proficient mechanical aptitude and ability to operate necessary tools and equipment.
Basic ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on air conditioning equipment.
Effective communication skills to address customer issues, complaints, and concerns.
Effective time-management and organizational skills.
Valid driver's license with an acceptable driving record.
Available to work flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces; continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in varied conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested environments.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision sufficient for close, distance, and peripheral vision, with normal depth perception.
Ability to lift up to 40 pounds and lift and carry items weighing up to 30 pounds.

Nice To Haves

Technical training certification preferred.
Experience performing basic maintenance work on HVAC equipment and related accessories is desirable.

Responsibilities

Perform maintenance calls under general supervision.
Perform routine precision tune-ups and timely maintenance on heating, air conditioning, ventilation, and refrigeration equipment and accessories.
Inspect equipment and perform limited diagnostics to identify potential problems and prevent premature breakdowns or callbacks.
Complete routine maintenance and clean equipment as needed or required.
Deliver and remove parts and equipment needed to complete service work.
Assist Service Technicians with servicing HVAC and refrigeration equipment and accessories.
Record required customer-call information using a handheld device and complete forms and paperwork accurately and on time; collect customer payments when necessary.
Communicate with dispatch while on duty to report activity status and availability.
Deliver excellent customer service and maintain high customer satisfaction.
Promote products and services, and notify the Sales and Service Coordinator of replacement-product sales leads generated during customer visits.
Use, maintain, and account for company property, vehicles, and tools appropriately.
Represent the company professionally, honestly, and ethically.
Follow standard procedures and processes and ensure the company vehicle is properly stocked.
Perform similar or other duties as needed or assigned.

Benefits

Top pay for top performers, including incentive and bonus opportunities depending on position.
Generous paid time off: 24 paid days off in the first year, including vacation, personal holidays, and national holidays; 29 paid days off after the second year.
Company-sponsored medical, dental, and vision insurance programs.
Company-provided smartphone, tablet, uniform plan, and tool replacement program.
Internal Training Academy.
401(k) retirement savings plan with company matching contributions.
Company-paid employee life insurance, with family coverage options.
Short-term and long-term disability insurance options.
Supplemental benefits including legal advice, pet insurance, and health advocacy programs.
Advancement and career-growth opportunities.