HVAC Maintenance Technician IV

Service Experts Heating & Air Conditioning•Scarborough, ME

9d•Onsite

About The Position

Under minimal supervision, performs precision tune-ups and maintenance on HVAC equipment and accessories. Communicates with customers to answer questions, resolve problems, and ensure complete customer satisfaction, while promoting products and services. Works under the direction of the Field Supervisor or General Manager. The position is located at 30 Center St, Scarborough, ME 04074.

Requirements

High school diploma or GED, with additional training and at least 6 years of HVAC experience.
Possess valid licenses or certifications required by applicable federal, state, provincial, or local laws and regulations for the work area.
EPA and safety certifications are required.
Basic knowledge of the operational fundamentals of heating, air conditioning, and ventilation equipment and related accessories.
Proficient mechanical aptitude and ability to operate the tools and equipment needed for service projects.
Basic ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on air conditioning equipment.
Effective communication skills to address customer issues, complaints, or concerns.
Effective time-management and organizational skills.
Valid driver’s license with an acceptable driving record.
Availability to work flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units.
Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in varied environmental conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested environments.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision for close, distance, and peripheral viewing, with normal depth perception.
Ability to lift up to 40 pounds and lift and carry items weighing up to 30 pounds.

Nice To Haves

Technical training certification.
Experience performing basic maintenance work on HVAC equipment and related accessories.

Responsibilities

Perform maintenance calls under general supervision.
Complete routine precision tune-ups and maintenance on heating, air conditioning, ventilation, and refrigeration equipment and accessories accurately and on time.
Inspect equipment and perform limited diagnostics to identify potential problems and prevent premature or unexpected breakdowns and callbacks.
Complete routine maintenance and clean equipment as needed or required.
Deliver and remove parts and equipment needed to complete service work.
Assist the Service Technician with servicing HVAC and refrigeration equipment and accessories.
Record required customer-call information using a handheld device and complete forms and paperwork neatly, accurately, and on time.
Collect customer payments when necessary.
Communicate with dispatch while on duty to provide accurate updates on activities and availability.
Deliver excellent customer service and maintain high customer satisfaction.
Promote products and services to customers and report replacement-product sales leads to the Sales and Service Coordinator.
Use, maintain, and account for company property, vehicles, and tools appropriately.
Represent the company professionally, honestly, and ethically in business matters and activities.
Follow standard procedures and processes and ensure the company vehicle is properly stocked.
Perform similar or other duties as needed or assigned.

Benefits

Incentive and bonus opportunities, depending on the position.
24 paid days off within the first year, including vacation, personal holidays, and national holidays.
29 paid days off after the second year.
Medical, dental, and vision insurance programs.
Company-provided smartphone, tablet, uniform plan, and tool replacement program.
Internal Training Academy.
401(k) retirement savings plan with company matching contributions.
Company-paid employee life insurance, with family coverage options.
Short-term and long-term disability insurance options.
Supplemental programs including legal advice, pet insurance, and health advocacy.