Commercial HVAC Service Tech lll

Engineering Excellence•Cincinnati, OH

5d•$25 - $55

About The Position

Diagnose, repair, and maintain commercial HVAC systems while delivering outstanding customer service. The technician independently troubleshoots equipment issues, communicates solutions clearly, and helps ensure reliable system performance. This role is suited to experienced technicians ready to take ownership of more complex work, accept greater responsibility, and further develop their technical expertise. The position performs commercial service and maintenance calls under the direction of the Field Supervisor and/or management. It requires advanced skills in servicing commercial heating, air conditioning, ventilation, and refrigeration equipment and related accessories, along with the ability to complete work with little to no supervision in specified technical areas. The role also includes customer communication, service documentation, parts and equipment handling, dispatch updates, vehicle and tool upkeep, and administrative tasks as needed. The technician is expected to follow company and applicable safety requirements, use prescribed personal protective equipment, report hazards and incidents, and help identify ways to prevent accidents. The job involves working in varied indoor and outdoor environments and performing physical tasks such as climbing ladders, carrying tools, and lifting equipment.

Requirements

Possess all valid licensing or certifications required by applicable federal, state, provincial, or local laws or regulations for the work area.
EPA 608 Universal certification.
Advanced skills in servicing commercial heating, air conditioning, and ventilation equipment and related accessories.
Advanced mechanical aptitude and ability to operate necessary tools and equipment.
Proficiency operating tools and equipment required for various service projects.
Advanced ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on commercial HVAC equipment.
Proficiency starting up systems, balancing airflow, and aligning belts and pulleys on commercial systems with little to no supervision.
Proficiency installing a basic duct fitting.
Advanced ability to troubleshoot and repair electronic air cleaners, refrigeration systems, gas-fired equipment, humidifiers, and related equipment with little to no supervision.
Ability to calculate heat gain and loss in commercial buildings using approved methods.
Effective communication skills to resolve customer issues, complaints, or concerns.
Effective time-management and organizational skills.
Valid driver's license with an acceptable driving record.
Availability to work flexible hours and on-call shifts as needed.
At least 4 years of experience.
High school diploma or GED.
Ability to stand and walk, climb ladders, and continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in varied conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested environments.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision sufficient for close, distance, and peripheral focus, with normal depth perception.
Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Nice To Haves

OSHA safety certifications.

Responsibilities

Perform commercial service and maintenance calls under the direction of the Field Supervisor and/or management.
Analyze, diagnose, and resolve customer problems courteously, professionally, accurately, and in a timely manner.
Diagnose and service heating, air conditioning, ventilation, and refrigeration equipment and accessories.
Inspect and perform diagnostics on equipment to identify potential problems and prevent premature breakdowns or callbacks.
Complete routine maintenance and equipment cleaning as needed or required.
Deliver and remove parts and equipment needed to complete service work.
Record required customer-call information using a handheld device and complete forms and paperwork neatly, completely, accurately, and on time.
Communicate with dispatch while on duty to provide accurate activity and availability updates.
Deliver excellent customer service and sustain high customer satisfaction.
Promote products and services to customers.
Use, maintain, and account for company property, vehicles, and tools.
Represent the company professionally, honestly, and ethically in business matters and activities.
Follow standard procedures and processes, keep the company vehicle properly stocked, return defective warranty parts to the branch, and order or replenish vehicle stock as needed.
Complete material requisition forms and related administrative activities when required.
Perform similar or other duties as needed or assigned.
Immediately report unsafe acts, conditions, hazards, and violations of legislation or company policies, procedures, or programs to the direct supervisor or manager.
Correct substandard acts or conditions within the technician's area of control.
Use and maintain prescribed personal protective equipment and do not disable required safety guards, devices, or clothing.
Follow company safety rules and operating procedures, including those for operating devices and equipment.
Participate in safety initiatives, teams, or committees; report injuries and incidents promptly; and provide input on initiatives and plans to eliminate accident exposures.
Avoid actions that may endanger others and work in compliance with applicable legislative requirements.