Commercial HVAC Service Tech lll

Engineering Excellence National Account•Blue Ash, OH

About The Position

The Commercial HVAC Service Tech III diagnoses, repairs, and maintains commercial HVAC systems while providing outstanding customer service. The technician independently troubleshoots equipment issues, explains solutions clearly, and supports reliable system performance. This role is intended for experienced technicians taking ownership of more complex work and developing their technical expertise. The position performs commercial service and maintenance calls under the direction of a Field Supervisor and/or management, and requires advanced HVAC troubleshooting and repair skills, sound customer communication, and adherence to safety procedures.

Requirements

At least 4 years of experience.
High school diploma or GED.
All valid licenses or certifications required by applicable federal, state, provincial, or local laws or regulations for the work area.
EPA 608 Universal certification.
Advanced skills servicing commercial heating, air conditioning, and ventilation equipment and related accessories.
Advanced mechanical aptitude and ability to operate the tools and equipment needed for the work.
Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on commercial HVAC equipment.
Ability to start up systems, balance airflow, and align belts and pulleys on commercial systems with little to no supervision.
Ability to install a basic duct fitting.
Advanced skills troubleshooting and repairing electronic air cleaners, refrigeration systems, gas-fired equipment, humidifiers, and related equipment with little to no supervision.
Ability to calculate heat gain and loss in commercial buildings using approved methods.
Effective communication skills to address customer issues, complaints, or concerns.
Effective time-management and organizational skills.
Valid driver's license with an acceptable driving record.
Availability to work flexible hours and on-call shifts as needed.
Ability to stand and walk, climb ladders, and continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in varied conditions, including hot or cold, indoor or outdoor, dry or humid environments, slippery surfaces, heights, and congested areas.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision to see and focus at close and distant ranges, peripheral vision, and normal depth perception.
Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Nice To Haves

OSHA safety certifications.

Responsibilities

Perform commercial service and maintenance calls under the direction of the Field Supervisor and/or management.
Analyze, diagnose, and resolve customer problems courteously, professionally, promptly, and accurately.
Diagnose and service heating, air conditioning, ventilation, and refrigeration equipment and accessories.
Inspect equipment and perform diagnostics to identify potential problems and prevent premature breakdowns or callbacks.
Complete routine maintenance and clean equipment as needed or required.
Deliver and remove parts and equipment needed to complete service work.
Record required customer-call information using a handheld device and complete forms and paperwork neatly, promptly, completely, and accurately.
Communicate with dispatch while on duty to provide accurate activity and availability updates.
Deliver excellent customer service and maintain high levels of customer satisfaction.
Promote products and services to customers.
Use, maintain, and account for company property, vehicles, and tools.
Represent the company professionally, honestly, and ethically in business matters and activities.
Follow standard procedures and processes; keep the company vehicle properly stocked, return defective warranty parts to the branch, and order or replenish vehicle stock as needed.
Complete material requisition forms and related administrative activities when required.
Perform similar or other duties as needed or assigned.
Report unsafe acts, conditions, hazards, injuries, incidents, and violations of legislation or company policies or procedures as required.
Correct substandard acts or conditions within the technician's area of control and use and maintain required personal protective equipment.
Follow safety procedures, operate devices and equipment as prescribed, participate in safety initiatives, and provide input on plans to eliminate exposures that could cause accidents.
Avoid actions that endanger others and comply with applicable legislative requirements.