Commercial Fleet Service Advisor

Bud Clary Auto • Auburn, WA

5d

About The Position

Bud Clary Auto Group is seeking a Commercial Fleet Service Advisor for its Auburn CDJR location to support the Stellantis fleet and commercial service department. The role focuses on business and fleet customers, managing service needs for companies that depend on their vehicles. The advisor sells and schedules needed service work and manages the service process from check-in through delivery, with an emphasis on communication, speed, fleet uptime, and customer satisfaction.

The role includes gathering customer and vehicle information, documenting concerns, recommending and estimating service, coordinating with dispatchers and technicians, obtaining authorizations, monitoring repair progress, and explaining completed work and charges. The advisor also helps maintain service department materials, vehicle parking and key procedures, and quality-control practices.

Requirements

• Strong communication and organizational skills.
• Ability to manage multiple vehicles and customers simultaneously.
• Valid driver's license and an acceptable driving record consistent with company insurance standards throughout employment; driving is an essential function of the position.

Nice To Haves

• Automotive Service Advisor experience.
• Experience with commercial or fleet accounts.
• Familiarity with service software such as Dealertrack or Xtime.

Responsibilities

• Schedule service appointments and manage the service process from check-in to vehicle delivery.
• Obtain customer and vehicle data before arrival when possible, greet customers, and gather vehicle information.
• Accurately document vehicle problems on repair orders and, when needed, test-drive vehicles with customers or refer them to a test technician.
• Review service history, inspect vehicles, and recommend additional needed service.
• Advise customers on vehicle care and maintenance in accordance with manufacturers' specifications.
• Provide complete written estimates for labor and parts and establish promised completion times in coordination with dispatch when necessary.
• Obtain customer signatures on repair orders, provide copies, establish payment methods, and obtain credit approval when necessary.
• Notify dispatch of incoming work and coordinate with technicians to prioritize fleet uptime and turnaround time.
• Check repair progress and contact customers about estimate or timing changes, explaining requirements and obtaining authorization before additional repairs.
• Implement and maintain a service marketing program.
• Review and close repair orders, ensuring completed work and additional work authorizations are documented.
• Ensure vehicles are parked in assigned areas, locked, and that keys are correctly marked and stored.
• Keep service department forms, menus, and pricing guides up to date.
• Explain completed work and charges to customers and maintain high customer satisfaction standards.
• Inspect vehicles for body work needs, inform customers, and provide estimates for body work.
• Work as a team player, deliver a professional and efficient service experience, and perform other duties as assigned.

Benefits

• Health, dental, vision, and life insurance.
• Employee assistance program.
• 401(k) retirement plan.
• PTO accrual beginning on the first day of employment, with accrual rates increasing based on years of service.
• Paid holidays.
• Employee discounts.
• Referral bonus program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed