Commercial Escrow Assistant

Old Republic Title•Dallas, TX

1d•Onsite

About The Position

Old Republic Title is seeking a Commercial Escrow Assistant to support Escrow Officers and commercial and residential escrow teams. The role requires experience supporting commercial units, including familiarity with their terminology, communication methods, and client expectations. This is an in-office position in the company’s Dallas, Texas office. The assistant provides production and processing support for refinance and sale transactions, including opening orders, clearing liens, ordering demands and surveys, distributing preliminary reports or commitments, communicating with transaction parties, reviewing title information, preparing and processing documents, coordinating signings, and supporting funding and disbursement. Responsibilities are performed with supervision and direction as appropriate, with some skills continuing to develop through mentorship. The role also includes maintaining transaction documentation, uploading files, supporting peers, and representing the company at approved industry or real estate functions.

Requirements

Experience with commercial unit support, including terminology, communication methods, and client expectations.
Professional, respectful written, verbal, and non-verbal communication; active listening and a collaborative approach.
Ability to execute projects and initiatives in alignment with the current role.
Ability to stay current with regulations, procedures, and policies using technology, learning resources, professional relationships, and other resources.
Personable, positive, and professional demeanor as a company representative.
Commitment to maintaining a high level of customer service.
Strong attention to detail and organizational skills, with the ability to prioritize and manage multiple tasks and projects.
Ability to accept supervision, direction, and constructive feedback.
Ability to collaborate and interact professionally with management, employees, and customers by email, phone, video conference, and in person.
Basic understanding of accounting principles, including debits and credits.
Entry-level knowledge of title insurance policies and endorsements.
Basic to intermediate knowledge of escrow, closing documents, and terminology.

Nice To Haves

Notary commission preferred.

Responsibilities

Provide production and processing support to escrow teams on refinance and sale transactions, including opening orders, clearing liens, ordering demands, distributing commitments or preliminary reports, and ordering surveys as applicable.
Develop proactive problem-solving skills with mentorship and support.
Communicate and confirm transaction information with principals, agents, lenders, and other parties.
Review preliminary reports and title commitments; research discrepancies, obtain lien releases, and clear title requirements and other encumbrances.
Assign tasks to Central Processing Unit, Title, and team members as applicable and available.
Develop skills in preparing required documents and instructions, closing statements, and disclosures, including settlement statements and tax reporting, in accordance with state and federal regulatory requirements.
Develop skills in determining whether escrow and title conditions have been met, as directed by the unit lead.
Schedule appointments and assemble documents for in-office and out-of-office signings, including coordinating mobile notary services.
Develop skills in conducting document signings with customers.
Prepare funding packages, provide conditions, and receipt lender funds.
Develop skills in assembling and submitting completed policy write-up instructions to the Title Department, including reviewing documents for recording for accuracy and completeness.
Process and disburse refinance and sale transactions under supervision as defined by management.
Calculate company fees, charges, and title premiums for basic commercial transactions in accordance with applicable county and state rate rules and guidelines; use and interpret rate resources to calculate fees beyond automated or provided fee calculators at an entry level of competency.
Upload documents to the appropriate categories in the electronic filing system.
Attend industry or real estate functions as directed or approved by management, representing the company.
Provide training and support to peers by transferring industry knowledge and skills and helping them improve efficiency and production.
Document transaction conversations and actions thoroughly.
Continue escrow education through company training webinars, seminars, and meetings.

Benefits

Comprehensive medical, prescription, dental, and vision plans.
401(k) plan with a discretionary company match.
Shareholder Purchase and Reinvestment Plan.
Company-paid basic life and accidental death and dismemberment insurance premiums.
Voluntary supplemental life insurance for employees, spouses, and dependent children.
Fertility and family-building benefits.
Paid disability benefits.
Paid time off programs.
11 company-paid holidays per year.
Flexible spending account.
Health savings account for eligible High Deductible Health Plan participants.
Employee Assistance Program.
Educational Assistance Program.
Voluntary benefits, including critical illness, hospital indemnity, pet insurance, and accident insurance.
Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge.
Transportation benefit plan for mass transit, parking, and vanpool in several markets.