About The Position

Responsible for repairing, maintaining, installing, and performing preventive maintenance on commercial cooking or refrigeration-related food service equipment, including refrigerators, ice machines, ovens, and ranges. Technicians receive a company van, service inventory, work cell phone, and tablet, and must be comfortable with or willing to learn to document work on an iPad. The role may suit candidates with mechanical training in areas such as automotive work, plumbing, or electrical work who are seeking a change. The position includes paid training and career development opportunities. Technicians are dispatched from home and may have rotating on-call duties, which are paid portal-to-portal. Overtime and on-call time may be required.

Requirements

  • Must be at least 18 years of age.
  • At least three years of related experience and/or training, or an equivalent combination of education and experience.
  • Valid driver's license and a driving record that meets the company's safety standards.
  • Refrigeration (EPA) universal license.
  • Ability to document work using an iPad; willingness to learn is acceptable.
  • Ability to read and interpret business and technical materials and governmental regulations; write reports, business correspondence, and procedure manuals; and present information and respond to questions.
  • Ability to apply mathematical concepts, including fractions, percentages, ratios, and proportions, to practical situations.
  • Ability to define problems, collect data, establish facts, draw valid conclusions, and interpret technical instructions in mathematical or diagram form.
  • Knowledge of the internet, smartphones, tablets, and Microsoft Word, Excel, Outlook, or similar programs.
  • Must satisfactorily complete a background check and drug screen.
  • Ability to perform the essential duties, with reasonable accommodations where applicable.

Nice To Haves

  • CFESA certifications.
  • Journeyman licenses.
  • Training certificates from manufacturers or service representatives.
  • Mechanical training or experience in fields such as automotive work, plumbing, or electrical work.

Responsibilities

  • Repair, maintain, install, or refurbish equipment according to service schedules and company and factory standards, within acceptable time frames.
  • Troubleshoot and resolve potential equipment problems at customer locations.
  • Apply product knowledge and pursue additional training and education as appropriate.
  • Document completed work legibly and accurately, and submit work orders to office personnel according to company policy.
  • Coordinate with management to ensure timely scheduling of work.
  • Keep the service vehicle clean, perform preventive maintenance, and maintain a routine log of vehicle service and repairs.
  • Keep the vehicle stocked with sufficient parts and tools.
  • Build and maintain customer relationships in the field to support excellent customer service and the company's image.
  • Offer assistance and instruction to employees as needed.
  • Train new employees on all aspects of the Field Service Technician position.
  • Develop and implement quality-control training for Field Service Technician employees.
  • Perform other related duties as assigned.

Benefits

  • Typical pay range of $35–$45 per hour, based on experience and certifications.
  • Generous Time Away Program (PTO).
  • Medical, dental, vision, and life insurance.
  • 401(k) with company match.
  • Town Shares Program, providing an opportunity to share in the company's long-term financial success.
  • Paid training and career development opportunities.
  • Company work vehicle.
  • Uniforms.
  • Company phone and iPad.
  • Rotating on-call time paid portal-to-portal.
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