Commercial Assistant Property Manager

Granite•Dallas, TX

About The Position

The Commercial Assistant Property Manager supports the management of commercial office properties, with responsibilities across customer relations, vendor and operational oversight, accounting, building care, and team support. The role responds to tenant needs, works with maintenance and engineering staff to resolve issues, supports customer retention and community events, and coordinates tenant move-ins and move-outs. The position assists with vendor agreements, certificates of insurance, parking management, work orders, rent collection, accounts payable, tenant billings, operating expense recoveries, and budgeting and reporting. It also conducts property inspections, supports vendor bidding and supervision, and coordinates construction-related activities and tenant sign-offs. The role requires strong communication, organization, customer service, adaptability, and the ability to manage competing priorities. Occasional travel may be required, potentially once per year for two to three days.

Requirements

High school diploma or General Education Degree (GED) required.
Two to four years of commercial office property management-related experience.
Basic knowledge of accounting, budgeting, and finance.
Proficiency in Microsoft Office, including Outlook.
Excellent customer service skills.
Ability to consistently apply education, experience, and sound judgment while maintaining a high level of performance.
Ability to manage multiple priorities amid rapidly changing circumstances and short timelines.
Ability to communicate, coordinate, and collaborate effectively in person, by telephone, and through electronic media.
Ability to adapt, innovate, and comply with company policies and culture, applicable laws, and high ethical standards.
Ability to concentrate for extended periods, work around others, attend work consistently, and be punctual.
Ability to hear and see well enough to detect and respond appropriately to signs of emergency situations.
Ability to move independently throughout the office and property and continuously perform essential job functions.
Ability to lift and/or move up to 25 pounds.

Nice To Haves

Bachelor's degree preferred.
Coursework toward an RPA and/or CPM designation desired.

Responsibilities

Respond to commercial office building customer needs and coordinate with maintenance staff to resolve problems.
Maintain positive customer relationships and high retention levels; address customer concerns and inform or engage the manager about recurring tenant issues.
Support Together We Connect community-building events, participate in the Community Creator Squad as requested, and assist with coordinating community events.
Coordinate customer move-ins and move-outs, including walkthroughs with customers and project management using Move-In / Move-Out Checklists.
Monitor recurring vendor management, including service contracts, ongoing service agreements, and bids for expiring contracts; assist with Letter Service Agreements as requested.
Collect vendor certificates of insurance, process them through Certrax, and follow up on expired or deficient certificates.
Oversee parking management, including parking billing, parking counts, and month-to-month agreements.
Work with the engineering team to monitor and close out office property work orders.
Collect rent and report potential collection issues to the manager; assist with related forms, notices, legal documentation, and communications as outlined in leases and Granite Gold.
Approve invoices and purchase orders in the Nexus accounts payable system.
Oversee the Angus billback and billing verification process and monitor Enertiv billings and communications.
Collect gross sales reports and provide them to Accounting as requested.
Support the manager with operating expense recovery, including pre-bills, true-ups, and budget-year establishment; coordinate related tenant correspondence and billings.
Support planning and budgeting of operating and capital expenditures; oversee special billing calculations.
Assist with annual budgets, capital reports, reforecasts, variance reports, and accounts receivable reports.
Attend pre-construction meetings and punch walks at the manager's request; coordinate AOP from the Lease Administrator through tenant sign-off.
Inspect the property regularly and recommend alterations, maintenance, and reconditioning as needed.
Assist the manager with bidding or contracting vendor services and supervise services as required.
Assist the manager in training other team members and contracted personnel.
Participate in civic and/or business organizations and attend BOMA or IREM programs and activities.