Assistant Commercial Property Manager

Granite Properties•Dallas, TX

About The Position

The Assistant Commercial Property Manager supports the management of commercial office properties by responding to customer needs, coordinating property operations and maintenance, assisting with accounting and budgeting, and helping maintain building condition. The role works closely with customers, the property manager, maintenance and engineering staff, accounting, vendors, and project management. It also supports tenant move-ins and move-outs, community events, vendor agreements, parking management, rent collection, operating expense recovery, and property inspections. The position requires consistently applying sound judgment, managing multiple priorities under changing circumstances, communicating and collaborating effectively, adapting to new situations, and following company policies, applicable laws, and ethical standards. The employee is expected to attend work punctually at the office and may travel potentially once per year for two to three days per trip.

Requirements

High school diploma or GED required.
Two to four years of commercial office property management-related experience.
Basic knowledge of accounting, budgeting, and finance.
Proficiency in Microsoft Office, including Outlook.
Excellent customer service skills.
Ability to apply education, experience, and sound judgment to perform responsibilities consistently at a high level.
Ability to handle multiple priorities under rapidly changing circumstances and short timelines.
Ability to communicate, coordinate, and collaborate effectively face-to-face, by telephone, and through electronic media.
Ability to adapt, innovate, and comply with company policies and culture, applicable laws, and ethical standards.
Ability to concentrate for extended periods, independently or while working near others.
Ability to attend work consistently and be punctual at the office.
Ability to observe and detect signs of emergency situations and react appropriately using hearing and vision.
Ability to move independently throughout the office and property and continuously perform essential job functions.
Ability to lift and/or move up to 25 pounds.

Nice To Haves

Bachelor’s degree preferred.
Coursework toward an RPA and/or CPM designation desired.

Responsibilities

Respond to commercial office customers’ needs and coordinate with maintenance staff to resolve problems; maintain positive customer relationships and retention.
Address customer problems and concerns and inform or engage the manager about recurring tenant issues.
Support Together We Connect community-building events, participate in the Community Creator Squad as requested, and assist with coordinating community events.
Coordinate customer move-ins and move-outs and conduct space walk-throughs with customers and project management using Move-In / Move-Out Checklists.
Monitor recurring vendor management, including service contracts, ongoing service agreements, and bids for expiring contracts; assist with Letter Service Agreements as requested.
Collect vendor certificates of insurance (COIs), process them through Certrax, and follow up on expired or deficient COIs.
Oversee parking management, including parking billing, parking counts, and month-to-month agreements.
Work with the engineering team to monitor and close out office property work orders.
Collect rent and report possible collection issues to the manager; assist with related forms, notices, legal documentation, and communications as outlined in leases and Granite Gold.
Approve invoices and purchase orders in the Nexus accounts payable system.
Oversee the Angus billback and billing verification process; monitor Enertiv billings and communications.
Collect gross sales reports and provide them to Accounting as requested.
Support the manager with operating expense recovery, including pre-bills, true-ups, and BY establishment; coordinate related tenant correspondence and billings.
Support planning and budgeting of operating and capital expenditures; oversee calculation of special billings; assist with annual budgets, capital reports, reforecasts, variance reports, and accounts receivable reports.
Attend pre-construction meetings and punch walks at the manager’s request; coordinate AOP from the Lease Administrator through tenant sign-off.
Conduct regular property inspections and recommend alterations, maintenance, and reconditioning as needed.
Assist the manager with bidding or contracting for vendor services and supervise services as required.
Assist the manager in training other team members and contracted personnel.
Participate in civic and/or business organizations and attend BOMA or IREM programs and activities.