Founding Commercial Account Manager
Hex•New York, NY
•$200,000 - $215,000
About The Position
Hex is seeking a Commercial Account Manager to own a dedicated portfolio of existing SMB and Mid-Market customers. The role focuses on renewals and expansion, understanding how customers use Hex and identifying opportunities to add seats, introduce use cases, and deepen adoption across customer data teams. The Account Manager will report to the Account Management Lead and be a founding member of Hex’s Account Management function, helping build its operating motion and playbook.
Requirements
- At least 3 years of experience owning a SaaS book of business in account management, renewals, or customer success with a commercial or quota component.
- A track record of driving expansion, not only retention, within existing accounts; experience with technical or data-adjacent software is preferred.
- Comfort working as an early member of a new function without an established playbook or precedent.
- Ability to lead commercial conversations while partnering with Sales Engineering and Customer Engineering on technical discussions.
- Discipline in maintaining pipeline and forecast hygiene across a large book of business.
- Enthusiasm for cross-functional partnership with Sales leadership, Sales Engineers, and the Account Executive team.
Nice To Haves
- Experience with technical or data-adjacent software.
Responsibilities
- Own renewals and expansion across an assigned portfolio of existing SMB and Mid-Market customers that are at least six months past their first renewal.
- Identify and pursue expansion opportunities, including additional seats, new use cases, and upsells.
- Manage forecasting across the book, with quota allocated 70% to a growth (NDR) target and 30% to a retention (GDR) target.
- Partner with Sales Engineering and Customer Engineering to conduct technical conversations with existing customers.
- Help define the Account Management playbook and territory model as an early member of the function.
- Coordinate the handoff from Account Executives to Account Management for accounts entering the portfolio.
Benefits
- Market-benchmarked salary and equity.
- Comprehensive health benefits.
- Flexible paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
