Command Center Nurse Manager

Phoebe Putney Health System•Albany, GA

5d•Onsite

About The Position

Responsible for managing overall Phoebe Care Command Center operations, including staffing, budgeting, planning, and regulatory compliance. Directly supervises the RN Access Care Manager Team Lead and Patient Logistics Team Leaders, as well as Access Care Managers, Access Coordinators, Advanced Access Coordinators, Transport Coordinator, EVS, Care Management Referral Coordinator, and other positions within Care Command. Recommends priorities and manages utilization review, care coordination, access center, and bed management functions. Supports the Director in assuring consistent clinical practice and outcomes for Utilization Management, including appropriate level of care, resource utilization, EMTALA regulations, transfer coordination, and other regulatory duties. Works collaboratively with the Director, VP of Patient Logistics and Care Coordination, and Chief Care Coordination Officer, building relationships with internal and external stakeholders. Provides education about patient logistics, access management, EMTALA, program functions, payer and regulatory requirements, current trends, and potential impacts on the department, hospital, or system. Activities are performed in support of Phoebe’s strategy, vision, and values. Oversees inpatient and outpatient admission processes, including timely bed assignment and registration; refines patient placement protocols with physician groups, clinical services, and ancillary departments; establishes bed-management policies and procedures; and develops and monitors performance metrics. Oversees centralized transfer processes to support timely and safe patient transfers, works with relationship management teams and physician specialty groups to increase referrals, establishes transfer-center policies and procedures, collaborates with physician leaders to ensure policies meet clinical standards, and monitors performance metrics. Follows hospital and departmental attendance and punctuality guidelines, maintains current knowledge through self-education and ongoing programs, attends staff meetings, and completes mandatory in-services, requirements, and competency evaluations. Demonstrates competency in providing care based on patients’ age, sex, weight, and needs. Non-clinical staff must attend training and demonstrate age-specific customer service skills. Wears protective clothing and equipment as appropriate, performs other required duties, and completes job functions according to departmental policies and procedures.

Requirements

Bachelor’s degree in Nursing; an Associate Degree in Nursing and four years of related experience may be accepted in lieu of a bachelor’s degree.
Two years of healthcare logistics experience.
Registered Nurse (RN) with a current Georgia license.

Nice To Haves

Master’s degree.

Responsibilities

Manage overall Phoebe Care Command Center operations, including staffing, budgeting, planning, and regulatory compliance.
Directly supervise the RN Access Care Manager Team Lead, Patient Logistics Team Leaders, and other Care Command positions listed in the job description.
Recommend priorities and manage utilization review, care coordination, access center, and bed management functions.
Support the Director in maintaining consistent Utilization Management clinical practice and outcomes, including appropriate level of care, resource utilization, EMTALA compliance, transfer coordination, and other regulatory duties.
Collaborate with the Director, VP of Patient Logistics and Care Coordination, and Chief Care Coordination Officer, and build relationships with internal and external stakeholders.
Provide education on patient logistics, access management, EMTALA, program functions, payer and regulatory requirements, current trends, and potential impacts.
Ensure timely bed assignment and registration of inpatients from all admission sources.
Refine patient placement protocols in collaboration with physician groups, clinical services, and ancillary departments.
Establish policies and procedures for bed-management activities and develop and monitor related performance metrics.
Oversee centralized transfer processes to ensure timely and safe patient transfers.
Collaborate with relationship management teams and physician specialty groups to increase patient referrals.
Establish transfer-center policies and procedures and collaborate with physician leaders to ensure policies meet clinical standards.
Develop and monitor transfer-center performance metrics.
Follow attendance and punctuality guidelines; maintain current knowledge; attend staff meetings; and complete mandatory in-services, requirements, and competency evaluations on time.
Demonstrate competency in care based on patient age, sex, weight, and needs; for non-clinical areas, complete training and demonstrate age-specific customer service skills.
Wear protective clothing and equipment as appropriate, perform other duties as required, and complete job functions in accordance with departmental policies and procedures.