Collision CSR

Boyd Group Services•Hartselle, AL

6d•$15 - $22

About The Position

The CSR is responsible for providing an exceptional customer experience and managing working relationships with customers and insurance companies. The role provides administrative support to the Repair Facility Team, schedules vehicle repair appointments, obtains insurance assignments and repair authorization documentation, prepares repair order packets, records customer and insurance communications, confirms rental car information, and reconciles rental information between ARMS and CCC One.

Requirements

High school diploma or GED.
At least 1 year of experience in a similar role, such as an administrative assistant.
Ability to function well in a fast-paced environment and multitask under pressure.
Strong attention to detail and a high degree of accuracy.
Knowledge of general office equipment and basic computer skills.
Good oral and written communication skills, a strong sales drive, and exceptional customer service.
Valid driver's license.

Nice To Haves

At least 1 year of experience in an auto body or similar work environment, including previous customer service experience.

Responsibilities

Ensure consistent execution of the WOW (Wow Operating Way) plan.
Schedule vehicle repair appointments using the Daily Demand Capacity Planner, CCC One schedule, and proper scripting.
Retrieve insurance assignments in a timely manner and obtain necessary repair authorization documentation before vehicles are disassembled for repairs.
Prepare repair order work packets containing the QC checklist, work order, parts list, and windshield tag with the appropriate rental, no-rental, or Gerber-pay indicator.
Record communications with customers and insurance partners during the repair process in CCC One notes, selecting the appropriate communication type.
Confirm car rental information and update CCC One with rental car usage information.
Manage ARMS throughout the day and ensure vehicles appearing in ARMS are also noted in CCC One.