Collision CSR
About The Position
The Collision CSR is responsible for providing an exceptional customer experience and managing working relationships with customers and insurance companies. The role provides administrative support for the Repair Facility Team, including scheduling vehicle repair appointments, coordinating insurance assignments and repair authorization documentation, preparing repair order work packets, and recording communications and rental-car information in the applicable systems. The position requires a high school diploma or GED, at least one year of experience in a similar administrative role, and a valid driver’s license. Preferred qualifications include one year in an auto body or similar work environment and prior customer service experience. Compensation is $15–$20 per hour, commensurate with skill, education, and experience. The position may also be eligible for bonus opportunities tied to individual or business initiatives.
Requirements
- High school diploma or GED.
- At least 1 year of experience in a similar role, such as an administrative assistant.
- Ability to work in a fast-paced environment and multitask under pressure.
- Strong attention to detail and a high degree of accuracy.
- Knowledge of general office equipment and basic computer skills.
- Good oral and written communication skills, a strong sales drive, and exceptional customer service skills.
- Valid driver’s license.
Nice To Haves
- At least 1 year of experience in an auto body or similar work environment.
- Previous customer service experience.
Responsibilities
- Ensure consistent execution of the WOW (Wow Operating Way) plan.
- Schedule vehicle repair appointments using the Daily Demand Capacity Planner, CCC One schedule, and proper scripting.
- Retrieve insurance assignments in a timely manner and obtain the necessary repair authorization documentation to disassemble vehicles for repairs.
- Prepare repair order work packets containing a quality control checklist, work order, parts list, and windshield tag with the appropriate rental, no-rental, or Gerber-pay indicators.
- Record communications with customers and insurance partners during the repair process in CCC One notes, using the appropriate communication type.
- Confirm car rental information and update CCC One with rental car usage information.
- Manage ARMS throughout the day to ensure that all vehicles shown in ARMS are also recorded in CCC One.
Benefits
- Great salary and benefits.
- May be eligible for bonus opportunities tied to individual or business initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
