Collision CSR
About The Position
The Collision CSR provides an exceptional customer experience and manages working relationships with customers and insurance companies while providing administrative support to the repair facility team. The role supports vehicle repairs by scheduling appointments, obtaining insurance assignments and repair authorization documentation, preparing repair-order work packets, documenting communications, confirming rental information, and keeping rental-management records current. The position is with Gerber Collision & Glass in Princeton, Texas. Compensation is $16–$20+ per hour, commensurate with skill, education, and experience. The position may also be eligible for bonus opportunities tied to individual or business initiatives.
Requirements
- High school diploma or GED.
- At least 1 year of experience in a similar role, such as an administrative assistant.
- 2–3 years of prior customer-service experience.
- Ability to function in a fast-paced environment and multitask under pressure.
- Strong attention to detail and a high degree of accuracy.
- Knowledge of general office equipment and basic computer skills.
- Good oral and written communication skills, a strong sales drive, and exceptional customer service.
- Valid driver's license.
Nice To Haves
- 1–2 years of CCC1 experience preferred.
- At least 1 year in an auto-body or similar work environment, including previous customer-service experience.
Responsibilities
- Ensure consistent execution of the WOW (Wow Operating Way) plan.
- Schedule vehicle repair appointments using the Daily Demand Capacity Planner, CCC One schedule, and proper scripting.
- Retrieve insurance assignments in a timely manner and obtain repair authorization documentation needed to disassemble vehicles for repairs.
- Prepare repair-order work packets containing a quality-control checklist, work order, parts list, and windshield tag with the appropriate rental indicators.
- Record communications with customers and insurance partners during the repair process in CCC One notes, selecting the appropriate communication type.
- Confirm car-rental information and update CCC One with rental-car usage information.
- Manage the automated rental management system throughout the day and ensure vehicles appearing in that system are also noted in CCC One.
Benefits
- May be eligible for bonus opportunities tied to individual or business initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
