Collision CSR
About The Position
The Collision CSR at Gerber Collision & Glass in Houston, Texas, provides an exceptional customer experience and manages working relationships with customers and insurance companies. The role also provides administrative support to the repair facility team. The CSR schedules repair appointments, secures insurance assignments and repair authorizations, prepares repair order work packets, documents communications and rental information in CCC One, and monitors the ARMS rental management system. The position requires a high school diploma or GED, at least one year of experience in a similar administrative role, and a valid driver's license. Prior customer service experience is required; experience with CCC1 and in an auto body or similar work environment is preferred. Compensation is $16–$22 per hour, commensurate with skill, education, and experience. The position may also be eligible for bonus opportunities tied to individual or business initiatives.
Requirements
- High school diploma or GED.
- At least one year of experience in a similar role, such as an administrative assistant.
- Two to three years of prior experience in customer service excellence.
- Valid driver's license.
- Ability to work in a fast-paced environment, multitask, and perform under pressure.
- Strong attention to detail and a high degree of accuracy.
- Knowledge of general office equipment and basic computer skills.
- Good oral and written communication skills, a strong sales drive, and exceptional customer service.
Nice To Haves
- One to two years of CCC1 experience preferred.
- One year of experience in an auto body or similar work environment, including previous customer service experience.
Responsibilities
- Ensure consistent execution of the WOW (Wow Operating Way) plan.
- Schedule vehicle repair appointments using the Daily Demand Capacity Planner, CCC One schedule, and proper scripting.
- Retrieve insurance assignments in a timely manner and obtain the repair authorization documentation needed to disassemble vehicles for repairs.
- Prepare repair order work packets, including a QC checklist, work order, parts list, and windshield tag with the appropriate rental indicators.
- Record communications with customers and insurance partners in CCC One notes, selecting the appropriate communication type.
- Confirm car rental information and update CCC One with rental car usage information.
- Manage ARMS throughout the day and ensure vehicles listed in ARMS are also noted in CCC One.
Benefits
- Salary and benefits are offered; specific benefits are not listed.
- May be eligible for bonus opportunities tied to individual or business initiatives.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
