Collision CSR

Boyd Group Services•Ozark, AL

5d•$15 - $22

About The Position

The Collision CSR is responsible for providing an exceptional customer experience and managing working relationships with customers and insurance companies. The role provides administrative support to the Repair Facility Team and ensures consistent execution of the WOW (Wow Operating Way) plan. Compensation is $15–$22 per hour, commensurate with skill, education, and experience. The position may also be eligible for bonus opportunities tied to individual or business initiatives.

Requirements

High school diploma or GED.
At least 1 year of experience in a similar role, such as an administrative assistant.
Ability to work effectively in a fast-paced environment and multitask under pressure.
Strong attention to detail and a high degree of accuracy.
Knowledge of general office equipment and basic computer skills.
Good oral and written communication skills.
Strong sales drive and exceptional customer service skills.
Valid driver’s license.

Nice To Haves

At least 1 year of experience in an auto body or similar work environment, including prior customer service experience.

Responsibilities

Ensure consistent execution of the WOW (Wow Operating Way) plan.
Schedule vehicle repair appointments using the Daily Demand Capacity Planner, CCC One schedule, and proper scripting.
Retrieve insurance assignments in a timely manner and obtain the repair authorization documentation needed to disassemble vehicles for repairs.
Prepare repair order work packets, including the QC checklist, work order, parts list, and windshield tag with the appropriate rental, no-rental, or Gerber-pay indicator.
Record communications with customers and insurance partners in CCC One notes, selecting the appropriate communication type.
Confirm car rental information and update CCC One with rental car usage information.
Manage ARMS throughout the day and ensure vehicles listed in ARMS are also noted in CCC One.